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| Section | Weight | Objectives |
|---|---|---|
| Lean, Agile and Responsive Operations | 15-20% | - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile - Lean principles: waste elimination, value stream mapping - Agile approaches: flexibility, responsiveness and speed |
| Process Design, Planning and Improvement | 20-25% | - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Benchmarking and process optimization - Capacity planning, demand management and resource allocation - Process mapping, workflow and design principles - Forecasting, scheduling and inventory management |
| Principles of Operations Management | 15-20% | - Value creation, efficiency and effectiveness - Definition, scope and role of operations management - Operations strategy alignment with organizational goals - Input-transformation-output model - Linkages between operations, procurement and supply chain |
| Quality Management and Performance Measurement | 15-20% | - Quality control, assurance and improvement tools - Measuring efficiency, productivity and customer satisfaction - Quality standards: ISO 9000 series and related frameworks - Total Quality Management (TQM) concepts and application - Key Performance Indicators (KPIs) for operations |
| Operational Risk, Sustainability and Ethics | 15-20% | - Ethical and responsible operations management - Sustainable operations: green practices, circular economy - Identifying, assessing and mitigating operational risks - ESG considerations in operational design and delivery |
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NEW QUESTION # 102
Terrance is an Operations Director at a pharmaceutical company which produces vaccines. He has been made aware of a malfunctioning piece of equipment with a Mean Time between Failures rating of 2 days. What characteristic of the machinery is being measured?
Answer: A
Explanation:
Mean Time between Failures is a measure of reliability- how long does the item last before it breaks down or stops working. P.94
NEW QUESTION # 103
What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?
Answer: B
Explanation:
The overarching goal of TQM is customer satisfaction. This is from p.105. There are a lot of questions in the exam on TQM so do revise this section
NEW QUESTION # 104
In the Balanced Scorecard approach to measuring performance measures, which of the following is considered a 'hard parameter'?
Answer: A
Explanation:
Finance is the 'hard' parameter, and the other three are soft p.79. If you've not come across the Balanced Scorecard before this is one that's worth learning as it comes up in other modules at Level 5. I particularly like this YouTube video which explains the concept extremely well: https://www.youtube.com/watch?v=lGJ-25hikHA
NEW QUESTION # 105
A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?
Answer: B
Explanation:
This is an example of condition-based maintenance. This is when, prior to failure, the user is alerted to a potential problem and given time to fix it before it happens. Preventative maintenance is proactively checking regularly, so in this scenario it would be the driver checking the oil level manually before each journey. Reactive maintenance would be changing the oil when it needs changing (not beforehand). Run to breakdown would be driving the vehicle until it doesn't go any more then replacing the vehicle. See p.103.
NEW QUESTION # 106
There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE
Answer: C,D,E
Explanation:
The 5S Model is always to do with cleaning and organising. Therefore the correct answers are sorting, sustaining and shining. You may have seen this in other modules and the words might be slightly different, for example sweeping sometimes comes up instead of shining. The reason for the changes is that these are translations from Japanese, and depending on who translated it, the list is sometimes different. They always make the words begin with S though. See p.110
NEW QUESTION # 107
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