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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Topic 2: Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup
Topic 3: Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization
Topic 4: Service Request Management	25%	- Service catalog and entitlements - SR categories, assignment rules and routing - Milestones and action plans - SR creation, lifecycle and processing
Topic 5: Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Topic 6: Customization, Productivity and Analytics	10%	- Application Composer and extensions - SmartText, hotkeys and audit features - OTBI reporting and integration basics

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q71-Q76):

NEW QUESTION # 71
Which four actions does the REST API for Service Requests (SRs) allow?

A. Delete SR by SR title
B. Delete SR by SR number
C. Create SR
D. Update SR assignee
E. Update SR milestone

Answer: B,C,D,E

NEW QUESTION # 72
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A. Add images as the product image will not be pulled from Engagement Cloud.
B. Configure products groups and product items in Engagement Cloud.
C. Add product ID(s) to the database component.
D. Add the Product object to your DCS application.

Answer: B,C,D

NEW QUESTION # 73
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" role from all the users who have this role.
B. Remove the users of the roles who have the "delete activities" access.
C. Remove the "delete activities" button from all pages used by the users who have this access.
D. Remove the "delete activities" privilege from all the roles for users who have this access.

Answer: B

NEW QUESTION # 74
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Obtain the Change Password Link and add it to your DCS page.
B. Add the Password Reset component to your DCS application.
C. Instruct users that they can only change their password by chatting with an agent.
D. Enable the "Password Reset" option in the User Administration component.

Answer: A

NEW QUESTION # 75
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
B. The User Group selected for authoring articles has been set to 'External".
C. The Base Locale for the articles has not been enabled in the correct language.
D. Users have not been given the "Knowledge Analyst" role.

Answer: D

NEW QUESTION # 76
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