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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points
Topic 2: Governance and Administration	20%	- Governance framework 1. Data governance and compliance 2. Acceptable use policies 3. Channel management policies - Workspace administration 1. Guest access management 2. Roles and permissions 3. Workspace settings and policies
Topic 3: Workflows and Integrations	12%	- Workflow Builder 1. Automate routine processes 2. Custom workflow templates - Integrations and apps 1. App management and distribution 2. Third-party integrations
Topic 4: Security	18%	- Slack security and compliance 1. Enterprise Key Management (EKM) 2. Retention policies and export 3. Data Loss Prevention (DLP) - Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration
Topic 5: Migration and Change Management	5%	- Migration planning 1. Transition from other platforms 2. Data migration strategies - Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption
Topic 6: Channel Strategy	25%	- User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management - Channel architecture design 1. Channel segments and cross-org channels 2. Channel naming conventions and organization 3. Public vs. private channel strategy

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Salesforce Certified Slack Consultant Sample Questions (Q92-Q97):

NEW QUESTION # 92
A tech startup is reorganizing its Slack workspace for better team collaboration. They are considering how to name their channels effectively. What approach should they take for channel naming to enhance workspace organization?

A. Use a consistent naming convention based on project names or functional areas
B. Assign random alphanumeric codes to channels for brevity
C. Use the names of team pets or favorite characters for a personal touch
D. Allow team members to name channels based on personal preferences or inside jokes

Answer: A

Explanation:
Using a consistent naming convention based on project names or functional areas helps team members quickly identify the relevant channels for their work, thereby enhancing efficiency and organization in the workspace.

NEW QUESTION # 93
An attendee at one of your training sessions wants to learn more about using Slack. They don't have a specific topic in mind and want to learn more about the tool at their own pace.
What do you recommend to this attendee?

A. Reach out to the help desk.
B. Check out the resources in the Slack Help Center.
C. Contact a Slack Admin.
D. Take the Slack Admin Certification Prep Course.

Answer: B

Explanation:
The correct answer is A . The attendee has a broad, self-paced learning need and does not have a specific issue or admin-level objective. The Slack Help Center is the best recommendation because it provides official, searchable, user-friendly learning material across Slack basics, messages, channels, notifications, huddles, files, search, accessibility, workflows, and workspace usage. Option B is not appropriate because the help desk should be used for support issues, access problems, or organization-specific troubleshooting, not general open-ended learning. Option C is too advanced and misaligned because the Slack Admin Certification Prep Course is for administrative and certification readiness, not basic end-user exploration. Option D is also inefficient because Slack Admins should not become the default route for general self-paced learning questions. The correct enablement model teaches users where to find official resources so they can continue learning independently after training. This scales better and prevents unnecessary support load on admins and IT teams.
Reference topic: Learning and Enablement - self-paced learning, Slack Help Center, end-user resources, scalable support behavior, and post-training enablement.

NEW QUESTION # 94
When nearing the completion of a Slack migration, what is an essential final step to ensure a successful transition?

A. Advise the client to independently handle any post-migration issues to build their problem-solving capacity
B. Provide comprehensive post-migration support, including troubleshooting, additional training, and feedback collection
C. Remove all data from the old platform immediately after migration
D. Cease all communication with the client immediately after the migration to encourage independence

Answer: B

Explanation:
Offering extensive post-migration support is crucial for a successful transition. This includes providing troubleshooting assistance, additional training tailored to the client's needs, and collecting feedback to address any ongoing concerns or challenges. Such support ensures that the client is well-equipped to use Slack effectively and any issues are promptly resolved.

NEW QUESTION # 95
A retail company is introducing Slack to its employees, who have varying levels of tech- savviness. What approach should be taken in designing a learning curriculum for these users?

A. Rely on users to learn Slack through casual day-to-day usage without any formal training
B. Implement only one comprehensive training session covering all features, irrespective of the differing skill levels of users
C. Develop a tiered learning program starting with the basics of Slack for beginners, advancing to intermediate use, and then to advanced functionalities for more tech-savvy users
D. Focus solely on advanced Slack features, assuming basic knowledge is already present

Answer: C

Explanation:
A tiered learning program is ideal for accommodating varying skill levels. It allows beginners to understand the basics before progressing to more advanced features, ensuring all users build a solid foundation and then enhance their skills according to their tech-savviness.

NEW QUESTION # 96
Betalog Corp is planning a grid launch with three workspaces. They would like a default announcement channel for all members in the grid.
What guidance can you provide Betalog's Slack admins to meet their requirement?

A. In org settings, create a channel and make it a default org-wide channel. Add the channel to the other two workspaces.
B. Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.
In org settings, make it a default channel.
C. Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.In the workspace settings, make it a default channel.
D. In org settings, create a channel and make it a default channel. Add all three workspaces to the channel.

Answer: B

Explanation:
The correct answer is B . Betalog needs a default announcement channel available to all members across a three-workspace Enterprise Grid. The practical sequence is to create the channel in one workspace, make it org-wide by adding the other two workspaces, and then configure it as a default channel in org settings.
Option A incorrectly starts by creating the channel directly in org settings, which is not the clean workflow being tested. Option C has the same problem and also compresses separate steps into an inaccurate admin path. Option D correctly describes creating a channel and making it org-wide, but it incorrectly says to make it default in workspace settings. For an org-wide default channel, the default-channel control must be handled at the organization level. This recommendation supports consistent enterprise-wide announcements, ensures broad membership coverage, and avoids fragmented announcement channels across separate workspaces.

NEW QUESTION # 97
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