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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operating Systems28%- Windows installation, configuration, and management
  • 1. Windows 10/11 features and settings
    • 2. Command-line tools and scripting
      • 3. File systems, partitions, and storage management
        • 4. Device drivers and system updates
          - macOS, Linux, and Chrome OS basics
          • 1. Command-line operations
            • 2. System configuration and maintenance
              • 3. Installation and navigation
                - Mobile operating systems
                • 1. Android and iOS configuration
                  • 2. Mobile device management
                    • 3. App installation and security settings
                      Topic 2: Software Troubleshooting23%- Mobile device troubleshooting
                      • 1. App and OS update failures
                        • 2. Performance and battery problems
                          • 3. Connectivity and synchronization issues
                            - Operating system issues
                            • 1. Boot errors and startup problems
                              • 2. Update and driver failures
                                • 3. System crashes and performance issues
                                  - Application and security troubleshooting
                                  • 1. Installation and compatibility problems
                                    • 2. Application crashes and errors
                                      • 3. Security-related issues and fixes
                                        Topic 3: Operational Procedures21%- Communication and professionalism
                                        • 1. Customer service techniques
                                          • 2. SLA management
                                            • 3. Incident reporting
                                              - IT service management
                                              • 1. Backup and recovery processes
                                                • 2. Disaster recovery planning
                                                  • 3. Documentation and change management
                                                    - Safety and compliance
                                                    • 1. Privacy and regulatory compliance
                                                      • 2. Workplace safety procedures
                                                        • 3. Environmental controls
                                                          Topic 4: Security28%- Security fundamentals
                                                          • 1. Zero Trust concepts
                                                            • 2. Authentication and authorization
                                                              • 3. Permissions and access control
                                                                - Threats and mitigation
                                                                • 1. Social engineering prevention
                                                                  • 2. Data protection and disposal
                                                                    • 3. Malware types and removal
                                                                      - Network and application security
                                                                      • 1. Firewalls and security appliances
                                                                        • 2. Wireless security protocols
                                                                          • 3. Encryption technologies

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                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions (Q215-Q220):

                                                                            NEW QUESTION # 215
                                                                            The IT department notifies a departing employee that they must return three computers to complete offboarding. The employee states that they only have one computer. Which of the following will best address this issue?

                                                                            Answer: C

                                                                            Explanation:
                                                                            The asset management system provides the authoritative history of devices assigned to the employee and their current status, such as returned, reassigned, retired, or still outstanding.


                                                                            NEW QUESTION # 216
                                                                            A user downloads an application with a plug-in that is designed to automatically prompt for an OTP when the user browses to a specific website. The plug-in installs without any warnings or errors. The first time the user goes to the site, the prompt does not open, and the user cannot access the site. Which of the following browser settings should the user configure?

                                                                            Answer: A

                                                                            Explanation:
                                                                            The user should configure extensions/add-ins settings because the plug-in (extension) may be disabled or blocked, preventing it from prompting for the OTP as intended.


                                                                            NEW QUESTION # 217
                                                                            A customer laptop has been shutting down unexpectedly. The customer explains that a blue screen appears just before the laptop turns off, but the screen disappears too quickly to see anything. Which of the following tools should a technician use to find details about the error?

                                                                            Answer: B

                                                                            Explanation:
                                                                            A blue screen or sudden shutdown generates diagnostic records that persist after reboot, and the primary Windows tool to review those records is Event Viewer . Quentin Docter states: " Event Viewer should be the first place you look when you are trying to solve a problem whose solution is not evident ," because the system and applications "will often create an entry... that can be used to... diagnose problems." He also specifically notes for unexpected shutdowns: " The first place to check is Event Viewer on the System tab
                                                                            ," where kernel and EventLog entries help determine whether the system lost power or shut down abnormally.
                                                                            Mike Meyers reinforces that Event Viewer is how you read Windows logs (Application, Security, Setup, System) and that the details pane shows information about the selected event, which is exactly what you need when the on-screen error flashes too quickly. Performance Monitor is for counters/trends, Device Manager focuses on hardware status/drivers, and System Information shows configuration-not the crash/shutdown event details. Hence, Event Viewer (C) is correct.


                                                                            NEW QUESTION # 218
                                                                            A user ' s computer is running slowly. Web pages take several seconds to open, and applications are slow to respond. A technician opens the Windows Task Manager and sees the following:
                                                                            Disk: 2%
                                                                            Network: 12%
                                                                            GPU: 15%
                                                                            CPU: 70%
                                                                            Memory: 97%
                                                                            Which of the following would a technician most likely do to resolve the issue?

                                                                            Answer: A

                                                                            Explanation:
                                                                            Highmemory usage (97%)suggests the system is overloaded with active processes. The technician should close unneeded applications to free up RAM and improve performance.
                                                                            FromMike Meyers ' Lab Manual:
                                                                            "When memory usage is near capacity, close all non-essential programs. This can dramatically improve response time without needing hardware upgrades."


                                                                            NEW QUESTION # 219
                                                                            A technician notices that the weekly backup is taking too long to complete. The daily backups are incremental. Which of the following would most likely resolve the issue?

                                                                            Answer: C

                                                                            Explanation:
                                                                            A synthetic full backup combines the last full backup with subsequent incremental backups to create a new full backup without re-reading data from the source system. This method significantly reduces the backup window and network impact. It is especially useful when traditional full backups are too time-consuming.
                                                                            A). Changing the backup window only shifts timing, not duration.
                                                                            B). Incremental weekly backups would lack a proper full recovery point and aren ' t ideal alone.
                                                                            C). Storage space isn ' t the bottleneck in backup speed-it's read/write operations and network load.
                                                                            Reference:
                                                                            CompTIA A+ 220-1102 Objective 4.2: Summarize backup and recovery concepts.
                                                                            Study Guide Section: Backup types - full, incremental, differential, and synthetic backups


                                                                            NEW QUESTION # 220
                                                                            ......

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