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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q61-Q66):

NEW QUESTION # 61
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A. Can we rationalize products to a smaller number?
B. Are there customer specific offerings?
C. Which of the products are inactive?
D. Which of the provided products are still actively sold?

Answer: B

NEW QUESTION # 62
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
B. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
C. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
D. User, Person Account, Billing Account, Service Account, Contacts, Assets.

Answer: D

Explanation:
When migrating B2C customers and their services into Salesforce Communications Cloud, the sequence of entity migration is crucial for maintaining data integrity and relationships. The recommended sequence starts with User and Person Account migration, ensuring that all customer-related information is correctly aligned.
Following this, Billing Accounts and Service Accounts should be migrated to set up the financial and service structures. Contacts come next as they are associated with Accounts. Lastly, Assets are migrated as they represent the subscribed products and services. This sequence ensures a smooth transition of customer service data into Communications Cloud.References:Salesforce Communications Cloud migration best practices and data model documentation.

NEW QUESTION # 63
Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A. Leverage the EPC functionality to track the product related configuration.
B. Create salesforce report on EPC project object to track the product time to market.
C. Create a salesforce Report on the Product object to track the product time to market
D. Create a Product Time to market app from template in CRM analytics to track the product time to market

Answer: B

NEW QUESTION # 64
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
B. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
C. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
D. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
E. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

Answer: A,D,E

NEW QUESTION # 65
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A. Digital commerce SDK
B. Cart Based API using Omni Out
C. Digital Commerce API
D. Custom API via lightening Out

Answer: A,C

NEW QUESTION # 66
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