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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Operational Procedures	21%	- IT service management 1. Disaster recovery planning 2. Documentation and change management 3. Backup and recovery processes - Safety and compliance 1. Workplace safety procedures 2. Privacy and regulatory compliance 3. Environmental controls - Communication and professionalism 1. SLA management 2. Customer service techniques 3. Incident reporting
Topic 2: Software Troubleshooting	23%	- Application and security troubleshooting 1. Security-related issues and fixes 2. Application crashes and errors 3. Installation and compatibility problems - Operating system issues 1. Boot errors and startup problems 2. System crashes and performance issues 3. Update and driver failures - Mobile device troubleshooting 1. App and OS update failures 2. Connectivity and synchronization issues 3. Performance and battery problems
Topic 3: Security	28%	- Security fundamentals 1. Zero Trust concepts 2. Authentication and authorization 3. Permissions and access control - Threats and mitigation 1. Malware types and removal 2. Data protection and disposal 3. Social engineering prevention - Network and application security 1. Encryption technologies 2. Firewalls and security appliances 3. Wireless security protocols
Topic 4: Operating Systems	28%	- macOS, Linux, and Chrome OS basics 1. System configuration and maintenance 2. Installation and navigation 3. Command-line operations - Mobile operating systems 1. Android and iOS configuration 2. Mobile device management 3. App installation and security settings - Windows installation, configuration, and management 1. Device drivers and system updates 2. Command-line tools and scripting 3. Windows 10/11 features and settings 4. File systems, partitions, and storage management

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q151-Q156):

NEW QUESTION # 151
A technician is assisting a user who is growing increasingly frustrated because an application continuously crashes. The technician must coordinate with another department to resolve the issue. Which of the following actions should the technician take to effectively and professionally communicate with the user?

A. Transfer the user to the next tier.
B. Ask the user to submit a formal complaint about the issue.
C. Explain the issue and the need for collaboration.
D. Continue working on the issue independently.

Answer: C

Explanation:
Clearly explaining the issue and the need for collaboration keeps the user informed, manages expectations, and maintains professionalism while the technician coordinates with another department to resolve the problem.

NEW QUESTION # 152
Which of the following types of social engineering attacks sends an unsolicited text message to a user's mobile device?

A. Vishing
B. Impersonation
C. Spear phishing
D. Smishing

Answer: D

Explanation:
Smishing is the act of sending fraudulent messages via SMS or other texting platforms to trick users into revealing sensitive information or clicking malicious links. This distinguishes it from phishing over email (spear phishing), voice calls (vishing), or in-person deception (impersonation).

NEW QUESTION # 153
A user wants to use a new laptop to play audio and video to an office projector, but the laptop does not have VGA or HDMI. Which of the following adapters should the user buy?

A. USB-C to HDMI
B. DisplayPort to VGA
C. MicroUSB to VGA
D. DVI to HDMI

Answer: A

Explanation:
Modern laptops without VGA or HDMI typically use USB-C for video output, which supports DisplayPort over USB-C. Using a USB-C to HDMI adapter enables both audio and video transmission to the projector.

NEW QUESTION # 154
An administrator is creating user accounts for a new vendor contract. The contract states that the users can work only during certain times. Which of the following should the administrator implement to comply with this requirement?

A. Expirations on the contractors' accounts
B. Timeout policies by GPO user objects
C. Account login restrictions set to the specified hours
D. Alerts on authentication attempts outside of SLA requirements

Answer: C

Explanation:
Account login restrictions configured for specified hours enforce time-based access control. This ensures users can authenticate only during approved working hours, directly meeting the contractual requirement without relying on monitoring or post-event actions.

NEW QUESTION # 155
Which of the following is a protocol that provides AAA for network services?

A. Kerberos
B. TKIP
C. RADIUS
D. WPA3

Answer: C

Explanation:
RADIUS (Remote Authentication Dial-In User Service)provides centralized Authentication, Authorization, and Accounting (AAA) for users who connect and use a network service.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"RADIUS is a widely used protocol for implementing AAA in network environments, allowing centralized control over user access and accounting."

NEW QUESTION # 156
......

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