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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Planning and Design	60%	- Design scalable product catalog models - Create quoting and order capture processes - Design order fulfillment orchestration flows - Decompose commercial products for implementation - Design asset management and MACD workflows - Develop data migration strategies - Prioritize and size user stories
Discovery	24%	- Map business processes, personas and requirements - Define KPIs based on business goals and budget - Evaluate data volume and platform constraints - Assess customer IT ecosystem against architectural principles - Align requirements to native features or external solutions - Select appropriate Communications Cloud products
Delivery	16%	- Align architecture and order components - Validate solution implementation against design - Execute data migration plans - Distinguish out-of-the-box vs custom functionality

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q52-Q57):

NEW QUESTION # 52
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
*They often need to refer back to their documents for routine customer requests
*They are able to handle the majority of customer request themselves despite of current challenges
*Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
B. Leverage the CPQ cart for all cases minimize the implementation effort
C. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
D. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

Answer: C

Explanation:
To address the feedback from UC ' s sales agents regarding the complexity of handling routine customer requests and to improve the user experience, leveraging guided selling OmniScripts for common use cases and the CPQ cart for other use cases is recommended. This approach minimizes implementation efforts while providing a streamlined and intuitive interface for agents, reducing the need for extensive training and documentation reference.References:Salesforce Communications Cloud OmniScript and CPQ documentation, focusing on user experience and guided selling best practices.

NEW QUESTION # 53
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
B. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
C. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
D. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence

Answer: B

NEW QUESTION # 54
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A. History of subscription updates and traceability
B. Migrating in/out from bundle offer
C. Service Continuity
D. Supported by digital commerce API
E. Customer can choose their plan from all pricing books.

Answer: A,B,C

Explanation:
The Change of Plan feature in Communication Cloud offers key capabilities including History of subscription updates and traceability (A), ensuring Service Continuity (C), and supporting Migrating in/out from bundle offers (D). These features enable customers to upgrade or downgrade their plans while maintaining service continuity and providing a clear history of changes for better customer management.References:Salesforce Communication Cloud documentation on subscription management and change of plan features.

NEW QUESTION # 55
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A. Design a quoting flow to negotiate price and discount approval process.
B. Design opportunity management flows and convert the opportunity to quote.
C. Design a contract creation and contract renewal flows
D. Design order capture and order fulfillment flows

Answer: A,B

Explanation:
To accommodate a request for a negotiated price, designing a quoting flow that includes a price negotiation and discount approval process (B), and managing opportunities with a flow to convert them to quotes (D), are crucial. This ensures that UT can efficiently manage custom pricing requests within the Communication Cloud environment.References:Salesforce CPQ and Sales Cloud documentation on quoting and opportunity management.

NEW QUESTION # 56
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the feature since otherwise business representative will not accept the iteration results.
B. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
C. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
D. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

Answer: B

Explanation:
In an agile environment, accommodating changes is essential, but it ' s also important to respect the iteration ' s scope and the team ' s capacity. Adding a feature mid-iteration can disrupt planned work and compromise the iteration ' s success. The best step is to add the feature to the product backlog, evaluate its Return on Investment (ROI) in relation to other backlog items with the Product Owner, and communicate the outcome to the business representative. This maintains agile principles while ensuring that the most valuable work is prioritized.References:Agile methodology best practices and backlog management guidelines.

NEW QUESTION # 57
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