Pegasystems PEGACPDC25V1技術問題、PEGACPDC25V1試験解説

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Next-Best-Action concepts | 12% | - One-to-one customer engagement
- 1. Optimize the next-best-action strategy
- 2. Optimize the customer value in the contact center
- 3. Customer engagement blueprint
- 4. Define the starting population
- 5. Essentials of always-on outbound
|
| Business agility in one-to-one customer engagement | 12% | - Agile customer engagement
- 1. Adapt engagement strategies quickly
- 2. Support business-driven changes
- 3. Optimize customer experiences
|
| AI and arbitration | 12% | - Decision optimization
- 1. Use AI in decisioning
- 2. Apply arbitration logic
- 3. Prioritize actions
|
| Decision strategies | 14% | - Strategy design
- 1. Use predictive analytics
- 2. Build decision strategies
- 3. Test decision logic
|
| Engagement policies | 15% | - Customer engagement rules
- 1. Customer journeys
- 2. Define customer engagement policies
- 3. Create an engagement strategy
|
| Channels | 10% | - Multi-channel engagement
- 1. Web channel configuration
- 2. Cross-channel engagement
- 3. Outbound channel setup
|
| Contact policy and volume constraints | 13% | - Contact governance
- 1. Control customer contact frequency
- 2. Apply volume constraints
- 3. Configure contact policies
|
| Actions and treatments | 12% | - Manage customer actions
- 1. Present a single offer on the web
- 2. Define an action for outbound
- 3. Define and manage customer actions
|
>> Pegasystems PEGACPDC25V1技術問題 <<
PEGACPDC25V1試験解説 & PEGACPDC25V1試験解説問題
成功することが大変難しいと思っていますか。IT認定試験に合格するのは難しいと思いますか。今PegasystemsのPEGACPDC25V1認定試験のためにため息をつくのでしょうか。実際にはそれは全く不要です。IT認定試験はあなたの思い通りに神秘的なものではありません。我々は適当なツールを使用して成功することができます。適切なツールを選択する限り、成功することは正に朝飯前のことです。どんなツールが最高なのかを知りたいですか。いま教えてあげます。Pass4TestのPEGACPDC25V1問題集が最高のツールです。この問題集には試験の優秀な過去問が集められ、しかも最新のシラバスに従って出題される可能性がある新しい問題も追加しました。これはあなたが一回で試験に合格することを保証できる問題集です。
Pegasystems Certified Pega Decisioning Consultant 25 認定 PEGACPDC25V1 試験問題 (Q32-Q37):
質問 # 32
U+ Bank presents various credit card offers to its customers on its website. The bank uses AI to prioritize the offers according to customer behavior. With the introduction of the Gold credit card offer, the offer click- through propensity decreased to 0.42.
What does the decrease in the propensity value most likely indicate?
- A. Similar customers ignore the offer.
- B. Similar customers do not qualify for the offer.
- C. Similar customers show interest in the offer.
- D. Similar customers purchase other offers.
正解:A
解説:
The propensity is a measure of how likely a customer is to accept an offer, based on their attributes and behaviors. The propensity is calculated by using predictive analytics models that learn from historical data and feedback. A low propensity value indicates that the offer is not relevant or attractive for the customer, and that similar customers have ignored or rejected the offer in the past. Therefore, if the offer click-through propensity decreased to 0.42, it most likely indicates that similar customers ignore the offer. Verified References: Pega Decisioning Consultant | Pega Academy
質問 # 33
A customer qualifies for Standard card (priority 60), Rewards card {priority 40), and Premium card {priority
30). Standard card volume is exhausted. Rewards card has remaining volume, and Premium card has remaining volume. The system uses "Return any action that does not exceed constraint" mode.
Which actions does the customer receive in this scenario?
- A. No actions due to Standard card volume exhaustion
- B. Rewards card and Premium card as available actions
- C. Standard card only as highest priority action
- D. Premium card only as lowest priority available action
正解:B
質問 # 34
A financial institution has created a new policy that states the company will not send more than 500 emails per day. Which option allows you to implement the requirement?
- A. Volume constraints
- B. Suppression rules
- C. Applicability rules
- D. Outbound channel limits
正解:A
解説:
Volume constraints allow you to limit the number of times an action is presented to customers across one or more channels. You can use volume constraints to implement a policy that restricts the number of emails sent per day. Outbound channel limits are used to limit the number of customers contacted per channel per run, not per day. Suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases. Applicability rules are used to determine whether an action is relevant for a customer based on their profile or context, not based on the number of times the action is presented. Verified Reference: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints
質問 # 35
Which of the following reasons explains why a customer might receive an action that they already accepted?
- A. The actions are filtered based on eligibility.
- B. The action suitability conditions are not defined.
- C. The volume constraint is not set to exclude previously accepted offers.
- D. The suppression rules are not defined to exclude previously accepted actions.
正解:C
解説:
A customer might receive an action that they already accepted if the volume constraint for that action is not configured to exclude previously accepted offers. This option can be enabled by selecting the Exclude previously accepted actions checkbox in the volume constraint configuration. The action suitability conditions are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on their previous responses. The suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases, not based on their previous responses. The actions are filtered based on eligibility before applying the volume constraints, so this option does not explain why a customer might receive an action that they already accepted. Verified Reference: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints
質問 # 36
A financial services company has implemented always-on outbound campaigns for three credit card offers: Standard card. Rewards card, and Rewards Plus card. The marketing team observes that customers who are qualified for multiple actions receive different numbers of offers, depending on the configuration of the volume constraint mode. To optimize customer engagement, the system administrator must choose between constraint modes.
Which volume constraint mode ensures that customers receive all actions for which they qualify, provided the actions do not reach volume limits?
- A. As a group for the context (output all actions)
- B. Individually for each action
- C. Sequential action delivery mode
- D. Return any action that does not exceed constraint
正解:D
質問 # 37
......
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