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| Section | Objectives |
|---|---|
| Topic 1: Security and Troubleshooting | - Secure collaboration deployment
|
| Topic 2: Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Topic 3: Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| Topic 4: Hybrid Collaboration Services | - Hybrid services integration
|
| Topic 5: SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
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NEW QUESTION # 62
To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates.
Which Cisco AI Assistant feature provides the required functionality?
Answer: C
Explanation:
The requirement is to detect customer dissatisfaction before it escalates. Cisco's AI Assistant reporting and quality features include automatic CSAT scoring, which estimates customer satisfaction from interaction signals and gives the contact center a proactive way to identify poor experiences without waiting for a manual survey response. Topic analytics identifies common contact drivers and trending issues, which is valuable for operational improvement but does not directly score whether a specific customer is dissatisfied. AI-generated summaries reduce after-call work and improve handoff context, but they do not by themselves predict dissatisfaction. Real-time transcripts provide the text foundation for analysis and assistance, but the feature that turns interaction data into a customer-satisfaction signal is automatic CSAT scoring. For a customer- experience program focused on early dissatisfaction detection and proactive resolution, automatic CSAT provides the required risk signal. Reference: Cisco Help, AI Assistant reports in Analyzer; Cisco AI Assistant for Webex Contact Center documentation.
NEW QUESTION # 63
Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?
Answer: B
Explanation:
Webex Contact Center supports G.711 u-law and G.711 a-law for PSTN media. Calls arriving into Webex Contact Center must use supported audio codecs so media can be processed correctly for IVR, routing, recording, and agent handling.
NEW QUESTION # 64
A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?
Answer: B
Explanation:
Webex AI Agent is configured through the Virtual Agent V2 node. The older Virtual Agent node is used for legacy CCAI-style virtual agent configurations, which is why only the Webex CCAI Config appears in the Virtual Agent field.
NEW QUESTION # 65
Refer to the exhibit.
A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels .
Which configuration object's Multimedia profile is inherited by the agent?
Answer: B
Explanation:
The agent inherits the multimedia profile through the Desktop Profile when no explicit multimedia profile is assigned at the agent setting. In Webex Contact Center, desktop profiles govern key agent desktop behavior, including the experience and channel-related defaults that determine what an agent can use when signing in.
The exhibit shows the user has no multimedia profile assigned directly, yet the agent can still accept voice and digital interactions. That means the applicable profile is coming from the desktop configuration assigned through the agent/team path. A skill profile would only describe routing skill values and proficiencies; it does not define how many or which media interactions the desktop can handle. A desktop layout controls widgets and user interface structure, not the multimedia interaction capacity. A site is an organizational grouping and not the source of the inherited multimedia profile in this scenario. The Desktop Profile is therefore the correct configuration object. Reference: Cisco Help, Manage desktop profiles; Webex Contact Center Setup and Administration Guide.
NEW QUESTION # 66
What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)
Answer: A,B
Explanation:
Cisco documents two Local Gateway trunking models for Webex Calling: registration-based trunks and certificate-based trunks. A registration-based trunk has the local gateway maintain SIP registration toward Webex Calling, and the signaling relationship is established through that registration. Cisco's trunk and dial plan documentation describes this model as an implicit connection based on the gateway's registration. A certificate-based trunk uses mutual TLS and certificate trust to authenticate signaling without SIP registration in the same way. These are the formal trunking choices used when integrating on-premises voice infrastructure with Webex Calling and, by extension, supporting Webex Contact Center telephony designs that use Local Gateway. DNS-based trunks are not a Cisco trunking model name in this context. PSTN trunks and enterprise trunks are generic or design descriptions, not the two Local Gateway models. For 300-830, the key is recognizing the official Webex Calling trunk model terminology. Reference: Cisco Help, Configure Local Gateway on Cisco IOS XE for Webex Calling; Configure trunks, route groups, and dial plans for Webex Calling.
NEW QUESTION # 67
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