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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Fulfilment & Provisioning	20%	- Fulfilment order orchestration - Inventory and allocation - Resource pool management - Service activation processes
Billing & Revenue Management	20%	- Billing architecture and processes - Revenue recognition concepts - Usage-based billing - Invoice generation and management
Order Management	20%	- Order lifecycle management - Omni API and Order Capture - Pricing and bundled offerings - Product catalog management
Analytics & Reporting	15%	- Key metrics and dashboards - Reporting for operations and finance - Communications Cloud analytics capabilities
Product Catalog Management	15%	- Offerings and pricing strategies - Service characteristics and resource specifications - Defining products and services
Salesforce Communications Cloud Overview	10%	- Use cases and customer benefits - Core components and architecture - Communications Cloud value proposition and capabilities

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q47-Q52):

NEW QUESTION # 47
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
B. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
C. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
D. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

Answer: A

NEW QUESTION # 48
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE).
UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
B. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
C. Model dedicated internet service as a child product of the Ethernet access device offer.
D. Model the Ethernet access device as a child product of the dedicated internet service offer

Answer: B

Explanation:
When modeling dedicated internet services and Ethernet access devices, especially when the device is reused for future offerings, it ' s efficient to model them as standalone offers with an auto-add relationship. This approach ensures that the Ethernet access device is automatically included when a dedicated internet service is added, while also allowing for the flexibility to use the device with other services like VOIP and business TV in the future.References:Salesforce CPQ documentation on product modeling and auto-add relationships.

NEW QUESTION # 49
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
B. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
C. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
D. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

Answer: C

NEW QUESTION # 50
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A. Create base price list and multiple child price list per region
B. Create an attribute on business internet offers and use attribute based pricing
C. Create price list per region and use context Rules to determine the correct Price List
D. Create price list and price list entries associated with context Rules per region

Answer: D

NEW QUESTION # 51
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What data and from which system will be migrated
B. Who will be the main point of contact for migration
C. What tools and databases will be used to perform the migration
D. What will be the overall cost for migration?
E. What is the quality, structure and frequency of the data migration?

Answer: A,C,E

NEW QUESTION # 52
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