Exam ITIL-4-Specialist-High-velocity-IT Questions Pdf - Test ITIL-4-Specialist-High-velocity-IT Duration

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Objectives
Topic 1: High-Velocity IT Culture	- Working in highly automated environments - Cultural aspects of high-velocity environments
Topic 2: Introduction to High-Velocity IT	- Course introduction and ITIL 4 overview - High-velocity concepts
Topic 3: High-Velocity IT Techniques - Co-Created Value and Assured Conformance	- Service Design - Service Experience - Relationship Management - Co-Created Value - Service Desk
Topic 4: Digital Product Lifecycle	- Transition to Lean, Agile, or DevOps practices - Alignment with ITIL operating model - Digital product lifecycle overview
Topic 5: High-Velocity IT Techniques - Fast Development	- Development acceleration methods - Rapid delivery techniques
Topic 6: High-Velocity IT Techniques - Valuable Investments	- Value optimization strategies - Investment decision techniques
Topic 7: High-Velocity IT Techniques - Resilient Operations	- Capacity and Performance Management - Site Reliability Engineering - Service Continuity Management - Infrastructure and Platform Management - Problem Management - Availability Management - Monitoring and Event Management

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q40-Q45):

NEW QUESTION # 40
An employee has some concerns at work but does not share this information with others because they fear that this would damage their reputation and position.
What is PRIMARILY concerned with preventing this situation?

A. Toyota Kata
B. Safety culture
C. Design thinking
D. Integration of duties

Answer: B

NEW QUESTION # 41
An organization with limited resources has a sales team that would like a new service to make it easier to manage customer information. There is also a finance team that wants to consolidate the organization's services to improve efficiency. One of the business units wants to introduce a new product line.
Which is the BEST way for the organization to manage this situation?

A. Use the capabilities of the 'portfolio management' practice to prioritize the initiatives in line with the organization's objectives
B. Focus on the initiative with the highest immediate financial return
C. Hold separate meetings with each team to assess their needs
D. Allocate resources equally to all teams to address their needs

Answer: A

NEW QUESTION # 42
Which is a type of digital transformation?

A. Using robots to enable new ways of working
B. Using an information system to process data and present it to users
C. Creating products and services that include digital technology
D. Converting data from analogue form to digital form

Answer: C

NEW QUESTION # 43
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?

A. Training internal employees to work with the supplier
B. Conducting regular performance audits of the supplier
C. Integrating supplier activities into the organization's value streams
D. Setting stricter service-level expectations with the supplier

Answer: C

NEW QUESTION # 44
Which is an example of results-based measurement and reporting?

Answer:

Explanation:
Measuring and reporting the customer satisfaction with closed incidents

NEW QUESTION # 45
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