AP-207 Originale Fragen - AP-207 Unterlage

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Salesforce AP-207 Exam Syllabus Topics:

Section	Weight	Objectives
Test and Deploy	13%	- User acceptance testing management - Testing strategy and scenario design - Deployment planning and execution
Implementation	38%	- Data migration and integration - Initial setup and configuration - Industry-specific component setup - License and access management - Contract management configuration - Product and pricing configuration - Post-sales process enablement - Order Capture setup
Discovery	13%	- Identify gaps between requirements and standard capabilities - Document customer business needs, value and vision - Understand current state architecture
Solution Design	36%	- Define future state architecture - Map Energy and Utilities Cloud components to requirements - Design future state business processes - Define security and data access model - Validate data model fitment - Understand deployment tools and best practices

>> AP-207 Originale Fragen <<

AP-207 Energy and Utilities Cloud Accredited Professional neueste Studie Torrent & AP-207 tatsächliche prep Prüfung

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Salesforce Energy and Utilities Cloud Accredited Professional AP-207 Prüfungsfragen mit Lösungen (Q12-Q17):

12. Frage
An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?

A. Account
B. Statement
C. Service Account
D. Bill

Antwort: D

Begründung:
In Salesforce Energy and Utilities Cloud, the object used to store the latest customer invoice information is the Bill object. This object is specifically designed to handle billing information related to the services provided by energy and utility companies. By storing invoice data in the Bill object, energy companies can efficiently manage and access billing records, enhancing performance by ensuring that crucial financial data is organized and easily retrievable within the system. Reference = The Salesforce Energy and Utilities Cloud documentation provides details on the data model, including the use of the Bill object to store customer billing information, reflecting industry-specific data management needs: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

13. Frage
An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
B. Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
C. Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make
D. Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

Antwort: A

Begründung:
implementations simple and easy
Explanation:
The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes used in the call center to the self-service portal built with Salesforce Communities. This ensures a consistent and integrated experience across customer service touchpoints, enabling customers to access personalized services, manage their accounts, and interact with the utility provider through a self-service portal that mirrors the functionality available to call center agents. Reference = Salesforce Energy and Utilities Cloud documentation on community portals and self-service highlights the ability to extend call center capabilities to customer self-service platforms, providing a cohesive and efficient customer experience: https://www.salesforce.com/products/community-cloud/industries/energy-utilities/

14. Frage
What's an example of a parent and child premise record?

A. The parent premise is the apartment, and the child is the type of service provided.
B. The parent premise is the apartment unit, and the child is the apartment building.
C. The parent premise is the apartment building, and the child is the apartment unit.
D. The parent premise is the type of service provided, and the child is the apartment.

Antwort: C

15. Frage
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A. See a list of all service and work types available in the system.
B. Check available field service time slots for the week.
C. Confirm customer entitlements for field service appointments.
D. Accurately confirm and verify customer details.

Antwort: C,D

16. Frage
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
B. Work with an external debt collection agency to ensure customers pay their outstanding amount.
C. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
D. Use the Create Payment Plan action in the Contact Center Console.

Antwort: D

17. Frage
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