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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Weight	Objectives
Fast Development and Delivery	15%	- Software development and testing practices - Automation and cloud technologies - Architecture management and business analysis
Concepts of High-velocity IT	20%	- Characteristics and objectives of high-velocity IT - Digital transformation and IT transformation - Digital products and digital technology
Fundamental Principles and Concepts	15%	- ITIL guiding principles - Design thinking, complexity thinking, and service-dominant logic - Lean, Agile, DevOps, and continuous improvement
Digital Product Lifecycle and ITIL Operating Model	20%	- Digital product lifecycle integration - ITIL service value system and service value chain - Four dimensions of service management
Co-created Value and Assured Conformance	5%	- Governance, risk, and compliance - Relationship management and service design
Resilient Operations	10%	- Monitoring, incident, and problem management - Service continuity and infrastructure management - Availability, capacity, and performance management
Valuable Investments	15%	- Portfolio management and investment prioritization - Strategic alignment and innovation

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q26-Q31):

NEW QUESTION # 26
Which is the BEST approach for a service consumer to use when they want to obtain services from a service provider?

A. Ensure that their detailed requirements are based on a previous legacy solution
B. Ask the service provider to customize a solution to suit their requirements
C. Provide the service provider with a detailed list of requirements
D. Develop a list of needs focusing on what should be achieved

Answer: D

NEW QUESTION # 27
A team is evaluating commercial software products in an effort to improve communication and collaboration within the team. The members of the team cannot agree on the process that they should use to evaluate the products.
Which step should the team complete LAST?

A. Define requirements for configuring the product
B. Analyze the costs of implementing the product
C. Identify the technical compatibility of the product
D. Evaluate user feedback on product prototypes

Answer: A

NEW QUESTION # 28
An organization provides an online portal that its employees can use to learn about and request standard services.
Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?

A. Incident management
B. Knowledge management
C. Service catalogue management
D. Configuration management

Answer: C

NEW QUESTION # 29
An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service.
Which approach should the organization follow when creating a value stream for this new service?

A. Create separate value streams for every project phase, to ensure that each milestone is achieved using agile techniques
B. Create one value stream for each team, to allow the teams to focus on their different objectives
C. Create one value stream for the entire project, to enable an end-to-end, holistic vision of the service
D. Create separate value streams for practices, people, tools and suppliers, to ensure that the 'four dimensions' are considered equally

Answer: C

NEW QUESTION # 30
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?

Answer:

Explanation:
Integrating supplier activities into organization's value streams

NEW QUESTION # 31
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