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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q24-Q29):

NEW QUESTION # 24
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Case Management
B. Intelligent Lead Score
C. Guided Selling
D. Forecasting and Pipeline Management
E. Agent Desktop

Answer: B,C,D

NEW QUESTION # 25
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Innovate and stay ahead
B. Increased profitability
C. Optimize buying lifecycle
D. Lower customer acquisition costs
E. Improved customer satisfaction and retention

Answer: B,C,D

NEW QUESTION # 26
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Sales Cloud Version 2
B. SAP Customer Data
C. SAP Commerce Cloud
D. SAP Emarsys

Answer: B

NEW QUESTION # 27
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

A. SAP Sales Cloud Version 2
B. SAP Customer Data Cloud
C. SAP Customer Data Platform
D. SAP Emarsys

Answer: A

NEW QUESTION # 28
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By executing marketing campaigns for product service
B. By connecting and delivering data from the value chain and process flow
C. By focusing on back-end service operations
D. By providing a dedicated self-service experience as a forecast

Answer: B

NEW QUESTION # 29
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