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| Section | Weight | Objectives |
|---|---|---|
| Leadership and Renewals Process | 30% | - Upsell / cross-sell opportunity identification - Quote development, exceptions and order processing - Risk assessment at T-9, T-6, T-3 milestones - End-to-end renewals motion and account team collaboration |
| Customer Success Foundation | 20% | - Recurring revenue financial terms - RM role, tasks and RACI framework - Health Index and success metrics - Success Plan components and RM responsibilities |
| Business Acumen | 35% | - Value communication and tool usage - Available To Renew, contract value and renewal types - Evaluate customer products and business alignment - Financial terms: CAPEX, OPEX, procurement models |
| Cisco Tools and Processes | 15% | - Contract management and entitlement verification - CCW, renewal tools and automation - Renewal workflows and escalation procedures - Smart Accounts and licensing frameworks |
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NEW QUESTION # 48
Which critical task must be performed during the Qualification phase?
Answer: D
Explanation:
According to the Cisco website1, one of the critical tasks during the Qualification phase is to validate customer inventory, which includes:
* Reviewing the Available to Renew (ATR) report and identifying any discrepancies or missing items
* Confirming the accuracy of the contract end dates, product IDs, serial numbers, and quantities
* Updating the ATR report with any changes or corrections
NEW QUESTION # 49
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?
Answer: B
Explanation:
Stealthwatch is one of the Cisco Security product offerings that focuses on identifying abnormal or suspicious network behaviors, which can help customers with:
Detecting and responding to advanced threats across their network
Gaining visibility and control over their network traffic and activity
Improving their network performance, security, and compliance
NEW QUESTION # 50
Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?
Answer: D
Explanation:
This case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome. A low adoption rate indicates that the customer is not fully utilizing the solution or deriving the expected value from it. This can lead to dissatisfaction, reduced engagement, and increased likelihood of churn. A mitigation analysis can help identify the root causes of the low adoption rate, such as lack of training, technical issues, poor fit, or misalignment of expectations. Based on the analysis, a mitigation plan can be developed and implemented to address the issues and increase the adoption rate. For example, the plan could include providing more support, education, or guidance to the customer, resolving any bugs or glitches, customizing or adjusting the solution to better suit their needs, or redefining the success criteria and metrics. A mitigation analysis and plan can help improve the customer's satisfaction, retention, and loyalty, as well as increase the chances of a successful renewal.
NEW QUESTION # 51
Which statement best describes an Accelerator?
Answer: A
Explanation:
An Accelerator is a one-on-one coaching engagement covering specific use cases that Cisco offers to its customers and partners to help them implement new technology faster and more easily. An Accelerator is a remote session with a fixed scope and a demonstrable benefit at completion. An Accelerator can cover topics such as design, configuration, migration, integration, optimization, or troubleshooting of Cisco products and solutions. An Accelerator is different from an on-call service, a deep dive on network issues, or a hosted webinar, which are not part of the Cisco Accelerator program
NEW QUESTION # 52
What should the RM do to ensure continuity during the Execution phase after the order is successfully booked?
Answer: A
Explanation:
Once the renewal order has been successfully booked, the RM must ensure that the completed transaction transitions cleanly into the next lifecycle and renewal cycle. The appropriate action is therefore to notify the account team and update the relevant internal systems with the newly booked contract information.
Cisco ' s Renewals Manager framework treats renewal as an ongoing lifecycle discipline rather than a single transactional event. The RM serves as the renewal lead across the lifecycle and must maintain alignment among Sales, Customer Success, Operations, and other stakeholders. Following booking, accurate communication and system updates ensure that the new contract dates, entitlement status, renewal baseline, and customer information are available for subsequent adoption monitoring, Installed Base management, and future renewal planning.
Option A is incorrect because immediately creating the next CCW-R renewal quote is premature; future quoting should occur according to the appropriate renewal timeline and validated Installed Base. Option C is incomplete because simply archiving documentation and closing the opportunity does not establish lifecycle continuity. Option D concerns performance reporting rather than the operational transition following booking.
The key concept is Execution/Continuity: after commercial completion, the RM must ensure that stakeholders and systems accurately reflect the renewed relationship so that the next lifecycle cycle begins with reliable information and clear ownership.
Therefore, B is correct.
NEW QUESTION # 53
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