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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Learning and Enablement | 18% | - Create learning materials and resources - Support adoption and troubleshoot issues - Design training programs for users and admins - Plan and execute rollout strategies |
| Topic 2: Discovery | 10% | - Communicate Slack value proposition - Assess organizational readiness - Gather and analyze client requirements |
| Topic 3: Channel Strategy | 10% | - Design channels for collaboration and workflows - Apply use cases and best practices - Channel naming conventions and structure |
| Topic 4: Delivery and Migration | 17% | - Plan and execute migration from other platforms - Understand implementation best practices - Define roles and responsibilities |
| Topic 5: Policies and Settings | 22% | - Analytics and dashboard usage - Identity and access management - Security and compliance configurations - Slack Connect and app approval settings |
| Topic 6: Governance Structure | 8% | - Establish governance policies - Manage workflows and processes - Define admin and owner roles |
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NEW QUESTION # 41
A fast-growing tech startup is adopting Slack and requires a role dedicated to day-to-day management of Slack workspaces, including user permissions and channel settings, but not requiring access to sensitive billing information. Which role should they assign?
Answer: A
Explanation:
For a fast-growing tech startup, the Workspace Admin role is ideal for managing day-to-day operations within specific workspaces. This role allows handling user permissions and channel settings effectively without accessing sensitive billing information, which aligns with the needs of a growing organization.
NEW QUESTION # 42
For a client that operates internationally across different time zones, what grid design element is crucial to consider for ensuring effective communication in Slack?
Answer: A
Explanation:
For a client operating internationally, it's important to consider the creation of regional channels.
These channels cater to the unique needs and working hours of employees in different time zones, facilitating more effective and timely communication.
NEW QUESTION # 43
A company is integrating Slack and wants to ensure their admins are well-equipped to manage the platform. What should be included in a tailored learning curriculum for Slack admins?
Answer: C
Explanation:
A comprehensive curriculum that covers both basic functionalities and advances into admin controls, security settings, and integration management is essential for Slack admins. This ensures they have a full understanding of the platform, from fundamental operations to complex management tasks, equipping them to handle various administrative challenges effectively.
NEW QUESTION # 44
A newly formed company is setting up Slack and wants to foster a collaborative environment while also maintaining a level of organization in their communications. What channel management setting should they implement?
Answer: B
Explanation:
This approach ensures that there is a structured foundation for communication (with essential channels) while providing flexibility for department-specific needs, thereby fostering both organization and collaboration.
NEW QUESTION # 45
You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?
Answer: C
Explanation:
The correct answer is D . The request involves a restricted Enterprise Grid capability: creating multi- workspace channels. Since only Org Admins and Org Owners can perform the action, the support model must route requests to the correct privileged audience. A central private org-wide admin channel is the most efficient structure because it gives the right admins visibility, lets them coordinate ownership, preserves request history, and avoids exposing admin operations in a public channel. Option A is inefficient and confuses the request type by referring to a Slack Connect channel instead of a multi-workspace channel.
Option B creates visibility but is too open; admin request coordination should not necessarily occur in a public channel. Option C is poor governance because DMs create hidden backlogs and make it hard for other admins to track status or reassign work. A workflow-backed intake process feeding a private admin coordination channel is scalable, auditable, and aligned with permission-restricted operations.
NEW QUESTION # 46
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