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| Section | Objectives |
|---|---|
| Topic 1: Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
| Topic 2: Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
| Topic 3: Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
| Topic 4: Case and Program Management | - Case lifecycle management - Program and benefit tracking |
| Topic 5: Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Topic 6: Data Model and Architecture | - Object relationships and configuration principles - Public sector data model components |
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質問 # 73
A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings.
How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?
正解：A
解説：
Salesforce's official restriction-of-processing guidance directly addresses this scenario. When an organization no longer needs a person's data but must preserve it because the person is involved in a legal proceeding, Salesforce recommends exporting the data for retention and then deleting the person's data from Salesforce . This preserves the required historical evidence while preventing normal Salesforce processing of the retained information.
This distinction is important. Merely making Salesforce records invisible to ordinary users does not necessarily stop automated processing, integrations, background services, reporting, analytics, or administrative access. Therefore, option C does not provide the same level of processing restriction.
Salesforce provides the same guidance for constituent-oriented scenarios: if a constituent no longer engages with an organization but requests preservation because of potential legal proceedings while also requesting that processing stop, export the data and delete the Salesforce records.
Modern implementations with Privacy Center can also use Privacy Hold for defined legal-retention policies, but that is an additional licensed capability and isn't an option in this question.
Verified correction: the Set 2 screenshot marks C; official Salesforce restriction-of-processing documentation supports D .
Study Guide Reference: Agentforce Public Sector Implementation Strategies and Best Practices - data privacy; restriction of processing; retention; legal proceedings; data export and deletion.
質問 # 74
Often, one permit is dependent on another, and businesses require a specific set of permits to do business. The City of Snaxboro would like to show its constituents all the permits required for different business types, so they know exactly what they need to apply for. What is the recommended approach for building out this functionality?
正解：B
解説：
This maps the scenario to the Salesforce-native capability that owns the requirement.
The Core Concept Explained: OmniStudio separates guided interaction, data mapping, orchestration, and UI presentation. That separation is critical for high-volume public-sector intake because each asset can be tested and reused independently.
Step-by-Step Technical Analysis: Design the user journey first, then decide which OmniStudio asset owns each responsibility. OmniScript captures guided input, DataRaptors map Salesforce data, Integration Procedures orchestrate server-side work, and FlexCards expose summarized context. After assembly, validate data payloads, error handling, security, and performance with realistic application records. Create a Business Regulatory Authorization Type Dependency record by selecting the parent authorization type and the dependent authorization type.
質問 # 75
A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems.
What could be causing this behavior?
正解：B
解説：
Access to Action Plans requires the appropriate Action Plans permission set. Salesforce ' s Public Sector configuration documentation explicitly lists the Action Plans permission set as required for users who set up or use Action Plans.
The same requirement applies to Dynamic Assessments. Salesforce identifies Action Plans among the permission sets that must be assigned to users who conduct dynamic assessments, alongside Dynamic Assessment Access, Industries Assessment, OmniStudio User, and use-case-specific permissions such as Public Sector Access and Industries Visit. The scenario strongly indicates a user-specific access issue:
existing inspectors can use Action Plans, while the newly onboarded inspector cannot. That makes an org- wide configuration problem such as Person Accounts highly unlikely. The appropriate troubleshooting step is therefore to compare the new inspector ' s permission-set assignments with those of a functioning inspector.
The Enable Notes setting is unrelated to Action Plan feature entitlement. A disabled Salesforce user would prevent the user from accessing Salesforce altogether rather than selectively blocking only the Action Plans feature. Assigning the Action Plans permission set grants the required feature access, after which object-level and field-level permissions should also be validated for the objects used in the inspector ' s process.
Study Guide References: Action Plans; Action Plans Permission Set; Dynamic Assessment Access; Inspector Permissions; Public Sector User Access Configuration.
質問 # 76
A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permit selected.
Which two steps would a technical consultant use to address this use case?
正解：B、D
解説：
An Aggregate Group is the Business Rules Engine construct designed to repeat prior Expression Set logic for multiple input-value sets and then consolidate the resulting values. This matches a licensing scenario where one application contains multiple permits and the system must calculate a fee for each permit and then produce the total.
Salesforce explains that an Aggregate Group runs the preceding steps once for each input set and then applies aggregation logic to the results. Inside the Aggregate Group, the Aggregate step must be the first element and can perform SUM, AVG, MAX, or MIN calculations. Aggregate steps cannot exist independently outside an Aggregate Group.
Accordingly, the consultant first places an Aggregate Group at the appropriate point in the Expression Set and then adds an Aggregate step configured with the SUM function. If the rule calculates each selected permit's fee independently, SUM consolidates those calculated fee values into the total application fee.
A custom Lightning Component is unnecessary because Business Rules Engine already provides aggregation declaratively. Permission sets may be required to execute or administer BRE, but they don't implement the fee- calculation logic requested in the question.
Therefore, B and D represent the functional configuration required to support multiple selected permits and aggregate their calculated fees.
Study Guide Reference: Public Sector Solution Product Configuration - Business Rules Engine; Expression Sets; Aggregate Groups; Aggregate step; SUM function; multi-permit fee calculations.
質問 # 77
A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector.
What Action Plan Template and target object should be used for this use case?
正解：D
解説：
Inspection Action Plan Templates are associated with individual Visit records because the tasks, assessments, regulatory checks, and signatures are performed during a specific onsite inspection. Salesforce ' s current configuration guidance instructs administrators to create the inspection template with Target Object = Visit and an inspection execution Action Plan type. In current Salesforce terminology, this is represented as Assessment Execution; the question uses the corresponding Visit Execution terminology.
The template can contain Assessment Task Definitions, which group the assessment indicators that inspectors evaluate. Those indicators can be associated with regulatory codes, enabling the inspector to understand which legal or regulatory requirement corresponds to each checklist item. This preserves traceability between what is inspected and the regulation being enforced. Salesforce also allows a Signature Task to be added directly to the inspection Action Plan Template. The signature task can be marked required and used to capture acknowledgement at the completion of the inspection. Targeting Business License Application would be inappropriate because the Action Plan represents the work conducted during the physical Visit, even though that Visit originates from or relates to a Business License Application.
Study Guide References: Inspection Visits; Action Plan Templates; Visit/Assessment Execution; Assessment Task Definitions; Regulatory Codes; Signature Tasks.
質問 # 78
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