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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Topic 2: Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Topic 3: Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Topic 4: Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Topic 5: Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Topic 6: Interaction Design | 14% | - Designing effective page layouts - Defining user flows and interactions - Creating wireframes and prototypes |
| Topic 7: Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs - Identifying customer experience objectives and goals |
| Topic 8: UX Fundamentals | 16% | - Describing the user-centered design process - Identifying user interface design principles - Understanding accessibility standards and guidelines |
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問題 #31
What is a benefit of inclusive design?
答案：A
解題說明：
Inclusive design is a methodology aimed at creating products that are accessible to as many people as possible, regardless of their abilities or circumstances. The benefit of inclusive design is that it focuses on reducing friction for users in achieving their goals by:
Considering a wide range of human diversity, including ability, language, culture, gender, age, and other forms of human difference.
Identifying and eliminating unnecessary barriers that might prevent people from effectively using a product or service.
Ensuring that products and services can be used by everyone, to the greatest extent possible, without the need for adaptation.
Inclusive design does not mean tailoring a solution to one type of user (B) or creating a lowest-common-denominator design that meets only the most basic needs of all users (C). Instead, it seeks to understand and address the needs of a broad audience to create more usable and accessible experiences for everyone.
Reference:The Interaction Design Foundation provides extensive resources on inclusive design, its principles, and how to apply them in the design process. These resources offer valuable insights into creating designs that are accessible and beneficial to a wide audience.
問題 #32
A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services. Which approach combination encourages more creative problem-solving?
答案：B
解題說明：
The correct answer is A. Divergent and convergent, exactly as identified in the uploaded study guide. Design thinking deliberately alternates between divergent thinking and convergent thinking. Divergence expands the problem or solution space. During this mode, the team deliberately generates numerous possibilities, considers alternative perspectives, challenges assumptions, and avoids eliminating unusual concepts too early.
Convergence performs the opposite function. The team evaluates the possibilities against user needs, constraints, evidence, business requirements, feasibility, and other decision criteria. Weak alternatives are discarded or combined, allowing the team to narrow a large set of possibilities into one or more promising directions.
Both modes are necessary. Converging too early can produce predictable solutions because the team accepts the first workable idea. Remaining indefinitely in divergence creates many concepts without a mechanism for deciding what should actually be developed.
Option B combines delivery-related qualities but does not describe the creative problem-solving cycle. Option C describes desirable characteristics of a solution rather than a recognized thinking framework.
For new customer services, the UX Designer should first open the solution space through divergence and then focus it through convergence, repeating that cycle as research, prototyping, and testing generate new evidence.
Study Guide reference/topics: Design thinking, divergent thinking, convergent thinking, ideation, Human- Centered Design.
問題 #33
Cloud Kicks' support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which way could the agent experience be made more efficient?
答案：A
解題說明：
The study guide identifies B. Use Salesforce Flow to help complete fields required for case closure as the correct answer.
The support agents must work with information distributed across several Salesforce objects while resolving and closing cases. The study-guide solution is to use Salesforce Flow to guide the agent through the required information and process steps.
This approach reduces the amount of information the agent has to locate manually. Instead of expecting agents to navigate independently between records and remember every required field, a Flow can structure the activity around the case-closing task described in the question.
Option A would increase navigation overhead by opening additional windows. That approach can fragment the user's context instead of simplifying it.
Option C focuses on components completed by the customer, while the scenario is specifically concerned with making the support agent's experience more efficient.
The UX principle is task-oriented simplification. When users must collect or update information across multiple parts of Salesforce to complete a defined business process, a guided declarative experience can reduce cognitive load and unnecessary navigation.
The guide therefore favors Salesforce Flow as the mechanism for streamlining the case-closure process.
Study Guide reference/topics: Salesforce Flow, support-agent productivity, case closure, guided processes, Declarative Design.
問題 #34
Cloud Kicks is displaying Knowledge articles on a site with a colored background. A UX Designer is asked to evaluate Web Content Accessibility Guidelines (WCAG) level AA for normal text. What is the minimum color contrast ratio that would pass these guidelines?
答案：B
解題說明：
The correct answer is C. At least 4.5:1, which the uploaded UX Designer study guide identifies as the WCAG Level AA threshold for normal text. Color contrast measures the luminance difference between foreground text and its background. Adequate contrast is essential for users with low vision, color-vision deficiencies, age-related vision changes, or users working under difficult viewing conditions.
For normal-sized text, the Level AA requirement represented in the study guide is a minimum ratio of 4.5:1.
This means the text color and background color must be sufficiently different in luminance for content to remain readable.
Option A, 7.0:1, corresponds to a more stringent accessibility threshold and is not the Level AA minimum requested in this question.
Option B, 3.0:1, is insufficient for ordinary text under the criterion being tested. Lower ratios may apply in other accessibility contexts, but they do not satisfy this specific normal-text Level AA requirement.
For a UX Designer, the practical lesson is that branding cannot be evaluated independently from accessibility.
A visually appealing colored background is unacceptable if it reduces text readability below the required contrast level.
Study Guide reference/topics: WCAG Level AA, color contrast, accessibility, readable text, UX Fundamentals.
問題 #35
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. Which declarative design properties should be used to achieve this?
答案：C
解題說明：
The correct answer is A. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images, exactly as stated in the uploaded study guide.
The requirement is to make Lightning Experience conform to the company's existing design guidelines using declarative configuration. The study guide therefore directs the UX Designer to the standard Themes and Branding capability rather than to custom development.
A custom theme allows the organization to apply important brand assets such as the company logo, brand colors, and imagery so that the Salesforce environment presents a recognizable visual identity.
Option B is insufficient because selecting whichever built-in theme happens to be closest does not guarantee compliance with Cloud Kicks' actual design guidelines.
Option C refers to a different branding mechanism and includes font-type configuration, but it is not the declarative approach keyed by the study guide for the current Lightning Experience scenario.
The broader UX principle is to implement branding through supported Salesforce configuration whenever those tools satisfy the requirement. This preserves consistency and avoids unnecessary custom styling while still aligning the environment with company identity.
Study Guide reference/topics: Themes and Branding, Lightning Experience, brand colors, logos, Declarative Design.
問題 #36
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