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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
  • 1. Feedback loops and continual improvement
    • 2. Customer and stakeholder value
      Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
      • 1. Designing and delivering digital products
        • 2. Operating and improving digital products
          Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
          • 1. The characteristics of high-velocity IT
            • 2. Digital technology and digital organizations
              Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
              • 1. Architecture management
                • 2. Business analysis
                  • 3. Information security management
                    • 4. Deployment management
                      • 5. Service validation and testing
                        Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
                        • 1. Focus on value
                          • 2. Optimize and automate

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q107-Q112):

                            NEW QUESTION # 107
                            An organization has identified a workaround for dealing with a recurring incident. As this workaround involves a sequence of manual steps, the incident is still causing more impact than is acceptable.
                            Which should the 'problem management' practice MOST LIKELY recommend to minimize business disruption?

                            Answer: C

                            Explanation:
                            Problem management aims to reduce the impact of recurring incidents by moving from temporary workarounds to more stable and efficient long-term solutions. If a workaround involves manual steps and still causes unacceptable disruption, automating it helps reduce effort, speed up resolution, and minimize human error, thereby significantly reducing business impact while a permanent fix is being developed.


                            NEW QUESTION # 108
                            An organization's executive management team is trying to build a Lean culture. The line managers in this organization have historically focused on ensuring that employees meet performance quotas and that the employees follow documented procedures. The executive management team is working with line managers to reinforce new ways of thinking, acting, and supporting employees. To do this, they are modelling new behaviours.
                            Which TWO behaviours of the line managers BEST align with Lean culture?
                            1. Talking directly to employees to understand how work is actually
                            done
                            2. Asking team leaders to define new procedures that ensure goals will
                            be met
                            3. Asking team leaders what help employees need and offering that help
                            4. Using coaching techniques to encourage and incentivize employees

                            Answer: A

                            Explanation:
                            In a Lean culture, line managers should talk directly to employees to understand how work is actually done (1) and use coaching techniques to encourage and support employees (4). These behaviors promote respect, continuous improvement, and empowerment, which are central to Lean principles.


                            NEW QUESTION # 109
                            Which high-velocity IT objective MOST supports delivering product functionality in small increments?

                            Answer: B

                            Explanation:
                            Fast development most supports delivering product functionality in small increments, as it emphasizes rapid, iterative delivery that enables frequent releases and quicker value realization.


                            NEW QUESTION # 110
                            Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
                            Which concept does this demonstrate?

                            Answer: C

                            Explanation:
                            A safety culture encourages people to report errors and near-misses openly so that the organization can learn from them. Blameless post-mortems focus on the systemic and contextual causes of failure rather than individual blame, which increases the flow of information and improves organizational learning and resilience.


                            NEW QUESTION # 111
                            An organization deliberately injects failures into its production environment to discover weaknesses before they cause unplanned outages.
                            Which objective is MOST supported by this practice?

                            Answer: B

                            Explanation:
                            Chaos engineering is the discipline of experimenting on a system to build confidence in its ability to withstand turbulent conditions. By exposing hidden weaknesses under controlled circumstances, it strengthens the availability, continuity, and recoverability characteristics that define resilient operations.


                            NEW QUESTION # 112
                            ......

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