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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Best Fit Solutioning | 27% | - Create fit/gap analyses between requirements and OmniStudio capabilities - Map process requirements to OmniStudio capabilities and explain the interaction between them - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices |
| Topic 2: FlexCards | 23% | - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Explain the capabilities, use cases, and purpose of using FlexCards - Design FlexCards to ensure they meet customer requirements/needs |
| Topic 3: OmniScript | 27% | - Identify business process step requirements and map them to OmniScript Components required to implement them - Validate developed OmniScript processes to ensure client expectation alignment - Explain the basic structure of an OmniScript |
| Topic 4: Data Tools | 23% | - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Design Integration Procedures and related Omnistudio Data Mappers |
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NEW QUESTION # 22
A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.
What is the most efficient approach that the consultant can recommend to the business to meet this requirement?
Answer: B
Explanation:
The most efficient approach that the consultant can recommend to the business to meet this requirement is to add a new Step element with Input elements. A Step element can group related fields and elements in an OmniScript, and display them in a page or a section. An Input element can display a field for the user to enter data, such as text, number, date, etc. The consultant can use a Step element to add a new page or section to the OmniScript, and then use Input elements to collect the additional customer information
NEW QUESTION # 23
A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
- "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
- "Awaiting Closure" cases with case description, last action taken
date, resolution, approval reason for closure, and assigned to fields.
These cases should be highlighted with a grey border.
- "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?
Answer: D
Explanation:
Below is the formatted question with a 100% verified answer based on official Salesforce OmniStudio documentation, including a comprehensive explanation and references.
NEW QUESTION # 24
A company has designed a process that extracts a large amount of data from a Salesforce object.
Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded. What solution should the consultant recommend?
Answer: B
Explanation:
The solution that the consultant should recommend is DataRaptor Turbo Extract. DataRaptor Turbo Extract allows the designer to retrieve a large amount of data from a Salesforce object in batch mode without hitting governor limits. DataRaptor Extract is not suitable for this scenario, as it can only retrieve data from a single record or a small set of records. Calculation Procedure and DataRaptor Turbo Extract are not needed for this scenario, as there is no calculation involved.
Integration Procedure and DataRaptor Turbo Extract are not needed for this scenario, as there is no data integration involved.
NEW QUESTION # 25
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
Status = Active
Pay bill
Review usage
Cancel service
Status = Suspended
Pay bill
Reconnect service
Cancel service
Status = Pending installation
Set up billing
Schedule installation
Cancel installation
Status = Canceled
Reconnect service o Cancel service
Status = Pending installation
Set up billing
Scheduleinstallation
Cancel installation
Status = Canceled
Pay bill
Disconnect service
Reconnect service
Which two FlexCard features should the consultant use to meet these requirements? Choose 2 answers
Answer: A,B
Explanation:
The two FlexCard features that the consultant should use to meet these requirements are States and OmniStudio Action. A State is a condition that determines how a FlexCard displays data and actions based on certain criteria. The consultant can use States to filter the installed products by their status and display different fields and actions accordingly. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use OmniStudio Actions to enable the agents to complete different processes for each installed product, such as pay bill, cancel service, etc
NEW QUESTION # 26
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard. How many different data sources can be configured using FlexCards in this scenario?
Answer: D
Explanation:
The number of different data sources that can be configured using FlexCards in this scenario is 6.
A FlexCard can have one data source per state, and a state can have multiple child FlexCards, each with its own data source. Therefore, the parent FlexCard can have one data source for its state, and each of the 5 child FlexCards can have a different data source, making a total of 6 data sources
NEW QUESTION # 27
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