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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Exam Duration:	60 minutes
Exam Format:	Multiple Choice, Multiple Response
Available Languages:	English
Real Exam Qty:	30
Passing Score:	73%
Certificate Validity Period:	5 years
Exam Price:	$500 - $700 USD
Related Certifications:	SAP Certified Presales Consultant SAP Certified CX Solution Advisor
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Al capabilities empower sales & marketing analysts to accelerate decisions.
B. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
C. Business process analysis is available out-of-the-box.
D. SAP Integration Suite is available to integrate applications.
E. SAP Build can be used to create custom apps.

Answer: A,D,E

NEW QUESTION # 31
Which application would you use to execute an email campaign for a target group?

A. SAP Service Cloud Version 2
B. SAP Commerce Cloud
C. SAP Customer Data Cloud
D. SAP Emarsys

Answer: D

NEW QUESTION # 32
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By connecting and delivering data from the value chain and process flow
B. By focusing on back-end service operations
C. By providing a dedicated self-service experience as a forecast
D. By executing marketing campaigns for product service

Answer: A

NEW QUESTION # 33
Which of the following is a feature of SAP Customer Data Platform?

A. Product Workbench
B. Al customer overview
C. Unique customer database
D. Payload customer error messages

Answer: C

NEW QUESTION # 34
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Business Al
B. SAP Datasphere
C. SAP Workzone
D. SAP Customer Data Cloud

Answer: B

NEW QUESTION # 35
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