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The ITILFNDv4 exam consists of 40 multiple-choice questions that candidates must answer in 60 minutes. ITILFND_V4 Exam covers topics such as service management, the ITIL framework, the service value system, and the four dimensions of service management. The ITIL 4 Foundation certification serves as a stepping stone for more advanced ITIL certifications and provides a comprehensive understanding of ITSM practices that can be applied in any organization.

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The ITIL 4 Foundation certification exam, EXIN ITILFND_V4 (ITIL 4 Foundation), assesses candidates’ knowledge and understanding of the ITIL 4 service management framework. ITILFND_V4 exam consists of 40 multiple-choice questions, and candidates are required to score 65% or higher to pass. ITILFND_V4 Exam is available in multiple languages and can be taken online or in-person at an accredited exam center.

EXIN ITIL 4 Foundation Sample Questions (Q162-Q167):

NEW QUESTION # 162
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

A. Start where you are
B. Focus on value
C. Keep is simple and practical
D. Progress iteratively with feedback

Answer: A

NEW QUESTION # 163
Identify the missing words in the following sentence:
The 'incident management' practice should maintain [?] for logging and managing incidents.

A. a value chain activity
B. a dedicated team
C. detailed procedures
D. a formal process

Answer: D

NEW QUESTION # 164
Which practice owns and manages issues, queries and requests from users?

A. Change control
B. Problem management
C. Incident management
D. Service desk

Answer: D

NEW QUESTION # 165
In which two situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant

A. 1 and 4
B. 2 and 3
C. 3 and 4
D. 1 and 2

Answer: D

NEW QUESTION # 166
Which describes normal changes?

A. Changes that must be implemented as soon as possible
B. Changes that are low-risk and pre-authorized
C. Changes that need to be scheduled and assessed following a process
D. Changes that are typically initiated as service requests

Answer: C

NEW QUESTION # 167
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