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| Section | Weight | Objectives |
|---|---|---|
| Design | 25% | - Define integration and migration strategies - Plan security, compliance, and reporting - Model healthcare entities and data structures - Design solutions using best practices |
| Discovery | 20% | - Identify customer personas and stakeholders - Gather functional and technical requirements - Define capabilities from use cases |
| Deploy | 25% | - Plan pre-deployment and post-deployment activities - Manage mobile capabilities - Operate and maintain Health Cloud solutions |
| Implement | 30% | - Configure OmniStudio components - Set up security and access controls - Install and configure Health Cloud - Implement integrations and APIs - Customize features and objects - Build reports and dashboards |
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NEW QUESTION # 19
A MedTech company is implementing Health Cloud to better plan and track surgical case visits, manage device inventory, and run cycle counts.
Which data model should a consultant recommend the company use?
Answer: B
Explanation:
The use case mentions:
Plan and track surgical case visits
Manage device inventory
Run cycle counts
These requirements directly align with the Health Cloud Inventory Management data model.
Inventory Management in Health Cloud is designed for MedTech and Life Sciences companies to track:
Surgical case planning and scheduling
Medical device and implant inventory management
Cycle counts and stock levels across facilities
It supports end-to-end surgical case tracking, ensuring the right devices are available at the right place and time.
Why not the others?
A . Life Sciences - Broader model used for clinical trials, patient programs, and pharma engagement, but not focused on surgical case + device inventory.
B . Provider Engagement - Used for managing provider relationship data (e.g., physician affiliations, facilities), not inventory or surgical planning.
C . Intelligent Sales - Focused on sales optimization and customer engagement, not surgical case or inventory management.
Salesforce Health Cloud Reference:
Salesforce Health Cloud - Inventory Management Guide:
"Use the Inventory Management data model to manage device inventory, surgical case planning, cycle counts, and medical device tracking across healthcare facilities."
NEW QUESTION # 20
A MedTech company needs to manage its run rate business to ensure contract compliance for its customers.
Which two features of Health Cloud should a consultant recommend the company use?
Choose 2 answers
Answer: A,D
NEW QUESTION # 21
A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone and want to leverage self-service options.
Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction?
Choose 3 answers
Answer: A,D,E
Explanation:
To improve appointment scheduling and provide patient self-service, these three Health Cloud features should be configured:
Experience Cloud for Health Cloud:
Allows creation of patient-facing portals for self-service appointment booking and information access.
Extract:
"Experience Cloud enables self-service portals for patients, supporting appointment scheduling and other interactions." (Source: Administer Health Cloud - Experience Cloud) Intelligent Appointment Management:
Offers advanced scheduling features and automation to reduce wait times and manual booking.
Extract:
"Intelligent Appointment Management in Health Cloud supports both self-service and agent-assisted scheduling workflows." (Source: Administer Health Cloud - Intelligent Appointment Management) Provider Search:
Lets patients find the right clinic or provider based on specialty, availability, and other criteria.
Extract:
"Provider Search empowers patients to search for providers and book appointments online through self-service portals." (Source: Administer Health Cloud - Provider Search) Why not A or D?
Intelligent Form Reader is used for document capture, not for scheduling or self-service.
Assessments and Recommendations are used for care management, not scheduling.
NEW QUESTION # 22
A customer wants to view a patient's health conditions and clinical encounters as a sequence of events happening over time on the patient's Person Account page.
What should a consultant do to achieve this using the Enhanced Timeline functionality?
Answer: B
Explanation:
* Enhanced Timeline Functionality:
The Enhanced Timeline in Health Cloud displays a sequence of clinical events (e.g., health conditions and encounters) on a patient's Person Account.
Exact Extract:
"To configure the Enhanced Timeline component to show custom event types and adjust the event display, create a Timeline View Configuration record." Reference:
* Other Options:
Timeline records within Setup and HealthCloudTimelineConfig custom setting are not how the Enhanced Timeline is configured for new event views.
Cloning the HCTimeline FlexCard is not required or recommended for this configuration.
NEW QUESTION # 23
While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center. What should be the first step in troubleshooting this issue?
Answer: B
Explanation:
Enhanced Timeline enforces Salesforce data security. If a user lacks Read permission to an underlying object configured on the timeline, records from that object are hidden from the timeline display. Enhanced Timeline displays configured records chronologically while enforcing the user ' s underlying object, field, and record access. From a deployment perspective, the configuration must be activated, licensed, permissioned, or migrated in the correct sequence so that the functionality is available to users without weakening the organization ' s existing security and governance controls. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Ensure the user has the right object permissions.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Deploy - Enhanced Timeline
NEW QUESTION # 24
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It is similar to the AP-211 desktop-based software, with all the elements of the desktop practice exam. This mock exam can be accessed from any browser and does not require installation. The Salesforce Accredited Agentforce Health Professional (AP-211) questions in the mock test are the same as those in the real exam. And candidates will be able to take the web-based Salesforce Accredited Agentforce Health Professional (AP-211) practice test immediately through any operating system and browsers.
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