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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Topic 2: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 3: Guiding Principles and Foundational Concepts for Velocity | 20% | - Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles - Service-dominant logic, design thinking, complexity thinking |
| Topic 4: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 5: High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance |
| Topic 6: Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Topic 7: Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
>> ITIL-4-HVIT Valid Practice Questions <<
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NEW QUESTION # 88
Which high-velocity IT objective can be based on competences, such as improved decision- making, that result from the effective use of IT products and services?
Answer: D
Explanation:
Valuable investments can be based on competences gained from the effective use of IT products and services, such as improved decision-making, since these outcomes demonstrate realized value from the investment.
NEW QUESTION # 89
An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?
Answer: C
NEW QUESTION # 90
Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?
Answer: C
Explanation:
A safety culture encourages people to report errors and near-misses openly so that the organization can learn from them. Blameless post-mortems focus on the systemic and contextual causes of failure rather than individual blame, which increases the flow of information and improves organizational learning and resilience.
NEW QUESTION # 91
The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
What is this called?
Answer: C
Explanation:
Risk appetite is the amount and type of risk that an organization is willing to take in order to meet its objectives. It is set by the governing body and provides the boundaries within which teams can make autonomous decisions quickly, which is essential when authority is delegated in a high- velocity environment.
NEW QUESTION # 92
An organization wants to improve its continuous integration capabilities.
In this context, what would the 'service validation and testing' practice recommend?Automated testing
Answer: D
Explanation:
Service validation and testing in a continuous integration context focuses on ensuring that changes are verified quickly, consistently, and reliably before they are integrated into production- like environments. Automated testing is essential here because it enables frequent, repeatable validation of code changes, supports rapid feedback, and is a core enabler of effective continuous integration practices.
NEW QUESTION # 93
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