Peoplecert ITIL-4-Specialist-High-velocity-IT Test Vce & ITIL-4-Specialist-High-velocity-IT Dumps Discount

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
High-Velocity IT Culture- Working in highly automated environments
- Cultural aspects of high-velocity environments
High-Velocity IT Techniques - Valuable Investments- Value optimization strategies
- Investment decision techniques
High-Velocity IT Techniques - Fast Development- Rapid delivery techniques
- Development acceleration methods
High-Velocity IT Techniques - Co-Created Value and Assured Conformance- Service Design
- Co-Created Value
- Relationship Management
- Service Desk
- Service Experience
High-Velocity IT Techniques - Resilient Operations- Site Reliability Engineering
- Infrastructure and Platform Management
- Problem Management
- Monitoring and Event Management
- Capacity and Performance Management
- Service Continuity Management
- Availability Management
Introduction to High-Velocity IT- High-velocity concepts
- Course introduction and ITIL 4 overview
Digital Product Lifecycle- Alignment with ITIL operating model
- Digital product lifecycle overview
- Transition to Lean, Agile, or DevOps practices

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q26-Q31):

NEW QUESTION # 26
An internal IT service provider does not have all the skills needed to create and deliver a new service but could develop them with enough time. There are many external service providers who can provide this service.
Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

Answer: A


NEW QUESTION # 27
A commercial service provider is creating a new strategic plan. It has developed the following tactics and operational plans:
* Tactic 1 - acquire new resilient infrastructure
* Tactic 2 - launch services by region
* Operational plan 1 - operate infrastructure to meet service levels
* Operational plan 2 - train staff on new infrastructure skills.
Which strategy do these tactics and operational plans support?

Answer: D


NEW QUESTION # 28
Which TWO are possible sources of demand for a value stream to restore a live service?
1. Someone is unable to log into their user account for the service
2. A monitoring tool detects a service failure
3. The service desk calls a user to provide a status update for an incident
4. A user provides feedback to the incident manager when an incident is closed

Answer: D


NEW QUESTION # 29
Which is a type of digital transformation?

Answer: A

Explanation:
Digital transformation is about changing how an organization creates value using digital capabilities. Creating products and services that include digital technology is a strong example because it changes the offering itself and often the way value is co-created with customers.
A is digitization, not digital transformation. B may contribute to transformation, but on its own it is not as complete or direct. C describes the use of an information system, which may simply be routine automation or IT enablement. D most clearly reflects transformation of the organization's offerings through digital means.
So D is correct.
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NEW QUESTION # 30
Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
Which is the BEST improvement approach?

Answer: B

Explanation:
This is a classic omni-channel support issue. The main problem is fragmentation of information and interaction across channels. Integrating the communication channels allows shared context, consistent case tracking, and continuity of support regardless of how the user contacts the provider.
A may help with user experience but will not solve lost information across disconnected channels. C incorrectly puts responsibility on users for a structural service issue. D may improve categorization, but it can also increase fragmentation and does not address the repeated-information problem.
B is therefore the strongest answer because it improves the system of support, not just the behaviour of one group within it.
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NEW QUESTION # 31
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