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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Four Dimensions of Service Management	- Partners and suppliers - Information and technology - Value streams and processes - Organizations and people
Topic 2: ITIL Practices Overview	- General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement) - Technical management practices (e.g., deployment management, infrastructure and platform management)
Topic 3: ITIL Service Value System (SVS)	- Governance - Service value chain - Continual improvement - Opportunity, demand, and value - Guiding principles
Topic 4: Key Concepts of Service Management	- Organizations, service providers, service consumers - Products and services relationship - Value and value co-creation

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EXIN ITIL 4 Foundation Sample Questions (Q87-Q92):

NEW QUESTION # 87
What is a configuration item?

A. Any change of state that has significance for the management of a service
B. Any financially valuable component that can contribute to the delivery of an IT product or service
C. Any component that needs to be managed in order to deliver an IT service
D. A problem that has been analyzed but has not been resolved

Answer: C

NEW QUESTION # 88
Which statement about the automation of service requests is CORRECT?

A. Service requests and their fulfilment should be carried out by service desk staff without automation
B. Service requests that cannot be automated should be handled as incidents
C. Service requests that cannot be automated should be handled as problems
D. Service requests and their fulfilment should be automated as much as possible

Answer: D

NEW QUESTION # 89
Which function is responsible for the management of a data centre?

A. Application management
B. Service desk
C. Technical management
D. Facilities management

Answer: D

NEW QUESTION # 90
Which statement about the 'optimize and automate' guiding principle is CORRECT?

A. Automation is best applied to non-standard tasks
B. Technology eliminates the need for human intervention
C. Automation frees human resources for more complex activities
D. Activities should be automated before they are optimized

Answer: C

NEW QUESTION # 91
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

A. Incident management
B. Monitoring and event management
C. Information security management
D. Change control

Answer: B

NEW QUESTION # 92
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