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| Section | Weight | Objectives |
|---|---|---|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Testing | 11% | - Validate and test designs
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
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NEW QUESTION # 111
Cloud Kicks wants to plan out the strategy for an upcoming discovery phase.
Which three practices should be considered?
Choose 3 answers
Answer: A,C,D
Explanation:
The discovery phase is a crucial stage in any UX design project, as it helps to understand the user needs, business goals, and technical constraints of the problem1.The discovery phase typically involves various research methods, such as interviews, surveys, observations, and analytics, to gather data and insights about the users and the context of use2. The outputs of the discovery phase are artifacts that synthesize and communicate the findings and insights from the research. Some of the practices that should be considered for planning out the strategy for an upcoming discovery phase are:
Gather insight from end users: One of the main objectives of the discovery phase is to empathize with the end users and understand their goals, motivations, pain points, behaviors, and preferences.This can be done by conducting user research, such as interviews, surveys, focus groups, or usability tests, to collect qualitative and quantitative data from the target audience3. Gathering insight from end users helps to validate the assumptions and hypotheses about the problem and the solution, as well as to identify the user requirements and expectations for the design.
Establish the research plan and timeline: Before conducting any user research, it is important to establish a clear and realistic research plan and timeline. The research plan should define the research objectives, questions, methods, participants, and deliverables.The research timeline should specify the duration, frequency, and sequence of the research activities, as well as the deadlines and milestones for the deliverables4. Establishing the research plan and timeline helps to ensure that the discovery phase is well-organized, efficient, and effective, as well as to communicate the expectations and responsibilities to the stakeholders and the team members.
Understand the problem before moving to solutions: Another key practice for the discovery phase is to focus on understanding the problem before jumping to solutions. This means defining the problem statement, the scope, and the constraints of the project, as well as identifying the root causes, the symptoms, and the impacts of the problem. Understanding the problem before moving to solutions helps to avoid wasting time and resources on creating solutions that do not address the real needs and pain points of the users, or that are not feasible or viable for the business or the technology.
The other two options, considering platform-based before custom solutions and determining user acceptance criteria, are not practices that should be considered for planning out the strategy for an upcoming discovery phase.Considering platform-based before custom solutions is a practice that belongs to the design phase, not the discovery phase, as it involves choosing the best solution option based on the user research findings and the design principles5.Determining user acceptance criteria is a practice that belongs to the testing phase, not the discovery phase, as it involves defining the criteria that the solution must meet to be accepted by the users and the stakeholders6.
For Cloud Kicks' upcoming discovery phase, the three practices that should be considered are:
A) Understand the Problem Before Moving to Solutions: Establishing a clear understanding of theproblem and what the desired outcomes are before beginning the discovery phase is essential for successful project planning. This can be done by gathering data and insights from end users, conducting research, and understanding how the problem is currentlybeing addressed.
B) Gather Insight from End Users: Gathering insights from end users is a crucial step in the discovery phase. End users provide valuable feedback and insights into the problem and how a potential solution may work. This feedback can helpshape the overall project plan and help identify potential solutions.
C) Establish the Research Plan and Timeline: The research plan and timeline should be established before beginning the discovery phase. This should include a list of tasks to be completed, the resources needed, and a timeline for completion. This plan should be communicated to all stakeholders so everyone is aware of the project goals and timeline.
NEW QUESTION # 112
After conducting user interviews, a UX Designer finds an equal amount of users prefer to use the Comply densitysetting as the Compact density setting while viewing records details.
Which one token and one utility class should be suggested to the developers to ensure custom component respect these settings?
Choose 2 answers
Answer: B,C
Explanation:
1: Design Tokens
2: Spacing Tokens
3: Utility Classes
4: Padding Utility Classes
NEW QUESTION # 113
A branding and marketing team wants to customize the theme in the external customer support site to match the style guide requirements. What should be the recommended next step?
Answer: C
Explanation:
The uploaded study guide identifies C. Configure the Experience Builder Theme panel as the correct answer.
The scenario specifically asks how a branding and marketing team should customize an external customer support site's theme to align with the company's style guide. The study-guide answer favors the standard declarative capability available in Experience Builder.
Option A introduces an external or company stylesheet, while option B introduces custom CSS. Both approaches add custom styling logic that is unnecessary when the branding requirement can be handled through the platform's built-in theme configuration.
The Theme panel is therefore the appropriate first step because it allows designers to modify the supported presentation properties of the Experience Cloud site without immediately resorting to custom code.
This also aligns with a recurring pattern throughout the study guide: when a Salesforce declarative capability satisfies a UX requirement, use that capability before introducing custom development. This generally produces a more consistent and maintainable experience.
For the branding team, the practical implication is that the company's style-guide requirements should first be translated into the configuration options available through Experience Builder's theme controls.
Study Guide reference/topics: Experience Builder, themes, branding, style-guide implementation, Declarative Design.
NEW QUESTION # 114
A UX Designeris analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topic component to display content.
Which UI configuration should be used to further individualize each featured topic?
Answer: D
Explanation:
The UI configuration that should be used to further individualize each featured topic is toselect and upload images that represent each featured topic. This option allows the UX Designer to customize the appearance of the Featured Topic component and make it more visually appealing and engaging for the users. The images can help to convey the meaning and relevance of each topic and attract the users' attention. The images can also create a consistent and branded look for the Experience Cloud site.
1: Featured Topic Component
2: Customize the Featured Topic Component
This allows users to easily distinguish between different topics and quickly scan for relevant topics. Salesforce documentation on the Featured Topics component states that "You can add a description for each featured topic, which appears in the user interface below the topic label" [1].
[1]https://help.salesforce.com/articleView?id=knowledge_articles_sites_featured_topic.htm&type=5
NEW QUESTION # 115
A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?
Answer: B
Explanation:
The uploaded study guide identifies C. User Flow as the correct UX method.
The key phrase is "series of steps to achieve a meaningful goal." A User Flow represents how a user progresses through actions, decisions, screens, or states while attempting to complete a task. It therefore makes the relationship between individual steps and the final objective visible.
Option A, a User Persona, represents the user rather than the sequence of actions the user performs. Personas capture characteristics, needs, goals, behaviors, or pain points, but they do not primarily visualize task progression.
Option B, a Wireframe, represents the structure of an individual page or screen. Wireframes are useful for determining information hierarchy and interface layout, but they do not inherently document the complete sequence a user follows from one interaction to another.
The study-guide distinction is consequently straightforward: persona = who the user is; wireframe = how a screen is structured; user flow = how the user moves through steps toward a goal.
User flows help designers identify unnecessary steps, decision points, and transitions before detailed interface design is finalized.
Study Guide reference/topics: User Flow, task sequence, user goals, UX artifacts, UX Fundamentals.
NEW QUESTION # 116
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