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| Section | Weight | Objectives |
|---|---|---|
| Configure Field Service (20-25%) | 20-25% | - Set up and configure resource characteristics and skills - Implement security roles and field service settings - Configure pricing, billing, and cost entities - Configure work order types and incident types - Configure Field Service organizations and structures - Configure scheduling configurations and booking setup - Set up and configure customer assets |
| Manage Work Orders (20-25%) | 20-25% | - Manage work order products, services, and notes - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Process work order inspections and recommendations - Create and manage work orders - Handle work order incidents and resolutions |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Configure warehouse and inventory settings - Configure product inventory and item associations - Process purchase orders and returns - Handle inventory adjustments and transfers - Manage inventory levels and stock locations |
| Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Schedule work orders using various methods - Configure schedule board and board features - Manage scheduling options and requirements - Configure map view and route optimization - Optimize schedules using resource scheduling optimization |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts - Implement connected field service scenarios - Process IoT alerts and work order creation |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences |
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NEW QUESTION # 126
You are implementing Dynamic 365 Field Service for a customer.
You need to implement push notifications to the Field Service Mobile app to send proactive communications to the assigned technicians in real-time.
Which three actions should you perform in the Power Automate Cloud Flow in sequence? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 127
Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites.
The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:
- In Training, rating 1
- Familiar, rating 3
- Proficient, rating 5
- Expert, rating 7
You need to evaluate this proficient model.
Which two statements apply to this proficiency model? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: B,C
Explanation:
Set up proficiency models (Project Service)
Use proficiency models to rate resources
Skills for resources are rated by proficiency models. The individual ratings are in a proficiency model.
1. To create a proficiency model, go to Resources > Proficiency Models, and then select New.
2. In the new rating model, specify the minimum rating value, the maximum rating value, and the entity that is being rated.
3. In the Rating Values subgrid, you can define the different rating values, from the minimum to the maximum.
These rating values are shown on the Resource Requirements, Schedule Board, and Schedule Assistant filters.
NEW QUESTION # 128
You need to create a purchase order for a thermal overload cooling fan for a refrigeration unit on the shop floor.
After creating a purchase order, what are the five steps, in sequence, for completing the order and receivingthe products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Add Products.
2 - Obtain Approval.
3 - Create a Purchase Order Receipt.
4 - Add Purchase Order receipt products.
5 - Create Purchase Order Bill.
NEW QUESTION # 129
You need to create a purchase order for a thermal overload cooling fan for the refrigeration unit on the shop floor. You create a purchase order and add products.
Which four actions should you perform in sequence to complete the order and receive the products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 130
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
Answer:
Explanation:
Explanation
NEW QUESTION # 131
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