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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AI and Arbitration | 8% | - AI-driven prioritization - Business levers for ranking - Action arbitration logic |
| Topic 2: Next-Best-Action Concepts | 12% | - One-to-one customer engagement - Define starting population - Always-on outbound essentials - Optimize Next-Best-Action strategy - Customer engagement blueprint - Optimize customer value in contact center |
| Topic 3: Engagement Policies | 15% | - Define engagement policies - Build engagement strategies - Design and manage customer journeys |
| Topic 4: Contact Policy and Volume Constraints | 13% | - Control outbound exposure - Set volume limits - Prevent action overexposure |
| Topic 5: Decision Strategies | 15% | - Predictive analytics integration - Adaptive models - Design and test decision strategies |
| Topic 6: Actions and Treatments | 12% | - Define outbound actions - Manage customer actions - Present offers on web channels |
| Topic 7: Business Agility in 1:1 Engagement | 15% | - Change management - Pega GenAI for content and operations - Operational workflows |
| Topic 8: Channels | 10% | - Multi-channel delivery - Real-time containers - Email and third-party integration |
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NEW QUESTION # 91
U+ Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.
What else do you configure for the new treatments to be present in the next-best-action recommendations?
Answer: B
Explanation:
When you create a new trigger in the Next-Best-Action Designer, Pega Customer Decision Hub automatically generates a decision strategy for that trigger and channel. You do not need to create or modify any strategies manually. Verified Reference: Pega Academy - Decisioning Consultant - Creating triggers
NEW QUESTION # 92
Myco Bank, a retail bank, uses the Customer Engagement Blueprint to design personalized customer journeys. The bank wants to better understand its diverse customer base to create more targeted engagement strategies.
What key achievement does the Personas stage provide for Myco Bank when implementing with Customer Engagement Blueprint?
Answer: B
NEW QUESTION # 93
In a decision strategy, you can use aggregation components to____________.
Answer: A
Explanation:
Aggregation components are used to perform calculations on a list of actions, such as sum, average, count, minimum, or maximum. For example, you can use an aggregation component to calculate the total value of all the actions in a group. Verified Reference: Pega Academy - Decisioning Consultant - Aggregating actions
NEW QUESTION # 94
To access a property from an unconnected component, you use the
Answer: A
Explanation:
To access a property from an unconnected component, you use the component-dot-property construct. For example, if you want to access the property .Rank from an unconnected component named ActionRanking, you use ActionRanking.Rank. Verified References: Pega Academy - Decisioning Consultant - Accessing properties from unconnected components
NEW QUESTION # 95
What does a dotted line from a "Group By" component to a "Filter" component mean?
Answer: D
NEW QUESTION # 96
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