Vce Certified-Business-Analyst File - Certified-Business-Analyst Interactive Practice Exam

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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionWeightObjectives
Business Process Mapping12%- Process analysis
  • 1. Document current-state processes
  • 2. Manage scope definition
  • 3. Use process mapping techniques
  • 4. Design future-state processes
Collaboration with Stakeholders23%- Stakeholder engagement
  • 1. Manage stakeholder expectations
  • 2. Identify stakeholder roles
  • 3. Facilitate communication
  • 4. Prioritize business needs
User Stories18%- Agile documentation
  • 1. Define acceptance criteria
  • 2. Refine backlog items
  • 3. Support Agile delivery
  • 4. Write user stories
Customer Discovery17%- Business analyst responsibilities
  • 1. Support implementation lifecycle
  • 2. Demonstrate Salesforce capabilities
  • 3. Identify business objectives
  • 4. Assess customer environment
Development Support and User Acceptance12%- Solution validation
  • 1. Validate business outcomes
  • 2. Manage change adoption
  • 3. Support development teams
  • 4. Coordinate user acceptance testing
Requirements18%- Requirements management
  • 1. Manage requirement lifecycle
  • 2. Validate requirements
  • 3. Gather business requirements
  • 4. Identify dependencies

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Salesforce Certified Business Analyst Exam Sample Questions (Q207-Q212):

NEW QUESTION # 207
A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.
Which document should the BA use?

Answer: C


NEW QUESTION # 208
The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?

Answer: B


NEW QUESTION # 209
The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.
What should the BA do to present this information?

Answer: A

Explanation:
The best way for the business analyst to present the new feature on Opportunities to a small group of end users is to demo the new feature. A demo is a presentation that shows how a feature works or looks like in Salesforce. It can help the business analyst gather feedback from end users, validate the solution, and drive user adoption. Sharing user stories about the feature may be too abstract or vague for end users to understand or evaluate the feature. Creating a feature manual may be too detailed or technical for end users to appreciate or use the feature. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta


NEW QUESTION # 210
Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to meet customer to their experience in their own words.
Which type of research should the BA use to elicit user stories from UC's customers?

Answer: B

Explanation:
Explanation
The type of research that the business analyst should use to elicit user stories from UC's customers is interviewing. Interviewing is a technique that involves asking open-ended questions to stakeholders or users to gather information and feedback about their needs, expectations, preferences, pain points, goals, etc.
Interviewing helps to elicit user stories from UC's customers by allowing them to express their opinions and experiences in their own words, as well as clarifying any doubts or ambiguities. Interviewing also helps to build rapport and trust with the customers and show them respect and appreciation for their input.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/


NEW QUESTION # 211
Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.
Which management process should the business analyst suggest to help the teams align on their competing priorities?

Answer: C


NEW QUESTION # 212
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