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Achieving the CISA certification is an excellent way for professionals to advance their careers in the field of information security. Certified Information Systems Auditor certification is recognized worldwide and is highly respected in the industry. Professionals who hold the CISA certification have demonstrated their expertise in the field of information systems auditing, control, and security, and their commitment to professional development. The CISA certification is also a requirement for many job positions in the field of information security, including IT auditor, security analyst, security manager, and chief information security officer.
The CISA Certification Exam covers five domains that are essential for information systems auditing and control: information systems auditing, governance and management of IT, information security and risk management, acquisition, development and implementation of information systems, and operations, maintenance and service management. CISA exam is comprehensive and challenging, requiring candidates to have a deep understanding of these domains and the ability to apply this knowledge in real-world scenarios.
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The Certified Information Systems Auditor (CISA) exam is a certification exam offered by the Information Systems Audit and Control Association (ISACA). The CISA Certification is recognized worldwide as a standard for professionals who audit, control, monitor, and assess an organization's information technology and business systems. Certified Information Systems Auditor certification demonstrates an individual's expertise in information systems auditing, control, and security.
NEW QUESTION # 1347
The PRIMARY purpose of a precedence diagramming method in managing IT projects is to:
Answer: A
NEW QUESTION # 1348
Which of the following is the PRIMARY benefit of using a SIEM tool to collate high amounts of data collected across various security tools?
Answer: C
NEW QUESTION # 1349
Which of the following is the BEST indicator for measuring performance of IT help desk function?
Answer: C
Explanation:
The answer D is correct because the number of reopened tickets is the best indicator for measuring the performance of IT help desk function. Reopened tickets are tickets that have been marked as resolved by the help desk agents, but the customers are not satisfied with the resolution and reopen them for further assistance.
Reopened tickets reflect the quality and effectiveness of the help desk service, as well as the customer satisfaction level. A high number of reopened tickets indicates that the help desk agents are not resolving the issues properly, or that they are not communicating well with the customers. This can lead to customer frustration, dissatisfaction, and churn. Therefore, minimizing the number of reopened tickets is a key goal for any help desk function.
The other options are not as good as option D. Percentage of problems raised from incidents (option A) is a metric that shows how many incidents are escalated to problems, which are more complex and require root cause analysis and long-term solutions. This metric reflects the complexity and severity of the issues faced by the customers, but it does not directly measure the performance of the help desk function. Mean time to categorize tickets (option B) is a metric that shows how long it takes for the help desk agents to assign a category to each ticket, such as technical, billing, or feedback. This metric reflects the efficiency and accuracy of the help desk agents, but it does not measure the quality or effectiveness of the resolution. Number of incidents reported (option C) is a metric that shows how many issues are reported by the customers to the help desk function. This metric reflects the demand and workload of the help desk function, but it does not measure how well the issues are resolved or how satisfied the customers are.
References:
* Key Metrics to Measure Help Desk Performance
* 8 service desk KPIs and performance metrics for IT support
* 13 Most Important Help Desk KPIs to Track and Measure Help Desk Performance
NEW QUESTION # 1350
An IS auditor is performing a post-implementation review of a system deployed two years ago. Which of the following findings should be of MOST concern to the auditor?
Answer: A
NEW QUESTION # 1351
An organization want to use virtual desktops to deliver corporate applications to its end users.
Which of the following should an IS auditor recommend to prevent domain name system (DNS) poisoning in their cloud environment?
Answer: C
Explanation:
This approach helps mitigate the risk of DNS poisoning by preventing attacks like cache poisoning, where oversized or malformed DNS responses can be exploited. By configuring DNS servers to limit the size of responses, the organization can reduce vulnerabilities that may allow attackers to inject false data into DNS caches.
While verifying administrators, ensuring DNS changes are propagated, and providing antivirus tools to end users are all good practices, they do not specifically address the risk of DNS poisoning. Configuring the DNS servers to handle appropriately sized responses directly mitigates the vulnerability that attackers exploit in DNS poisoning attacks.
NEW QUESTION # 1352
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