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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Redwood UX and AI Features	- Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform - AI capabilities 1. Knowledge recommendations 2. SR classification AI
Topic 2: Productivity and Contact Center Tools	- Agent productivity tools 1. Dashboards and analytics 2. Hotkeys and shortcuts 3. SmartText configuration
Topic 3: Work Assignment and Routing	- Queues and assignment rules 1. Queue configuration 2. Assignment rules based on SR attributes 3. Agent capacity and availability - Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention
Topic 4: Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Topic 5: Customer Entitlements and Action Plans	- Action Plans 1. Execution within service requests 2. Action plan templates - Entitlements and SLAs 1. Notifications and performance tracking 2. Milestones and operating calendars 3. Coverage and service tiers
Topic 6: Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. Profile options and system configuration 2. Service catalog and category hierarchy 3. Scheduled processes and automation 4. SR outcomes and resolutions 5. User and role management - Application Composer extensions 1. Object workflows 2. Groovy scripting for business logic 3. Custom objects and fields
Topic 7: Computer Telephony Integration (CTI)	- Telephony integration setup 1. Redwood CTI toolbar setup 2. Call flows configuration 3. Screen pop functionality
Topic 8: Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. Embedding Fusion Service in external apps 2. UI themes and branding
Topic 9: Notifications, Emails, and Interactions	- Notifications and collaboration 1. In-app notifications 2. Internal collaboration tools - Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking

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Latest Oracle 1Z0-1064-26 Test Answers & Authorized 1Z0-1064-26 Test Dumps

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q12-Q17):

NEW QUESTION # 12
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You must make the changes using the Page Composer tool.
B. You can define the workflow to run when certain fields of the SR object are changed.
C. You can send an e-mail notification to specified recipients.
D. You will be required to code any new workflow actions in Groovy.
E. You can modify the workflow to update field values within the SR object.
F. You can generate tasks for the SR object from the workflow.

Answer: B,C,E,F

NEW QUESTION # 13
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Chat with an Agent about a Service Request.
B. Create a Service Request.
C. View and edit attachments to a Service Request.
D. Delete a Service Request.
E. Add a message to a Service Request.

Answer: A,B,C,D

NEW QUESTION # 14
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available internally to agents as part of the Service Request Knowledge Panel.
B. Make them available to external users by giving them access to the internal "My Knowledge" page.
C. Make them available to employees and agents via My Knowledge.
D. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
E. Make them available externally to customers via My Digital Customer Service (DCS).

Answer: C,D,E

NEW QUESTION # 15
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
B. not be able to preview your application before you publish it
C. be required to create all of your own components for the display of Engagement Cloud objects
D. have to contact Oracle Support for the permission to deploy your custom DCS application

Answer: C

NEW QUESTION # 16
What is the main function of the Data Security Policies?

A. defines the data a particular user can see and/or modify
B. defines the actions a particular user can do
C. defines the privileges and roles a particular user can have
D. defines the views or functionalities the user can access
E. defines the views the application can access

Answer: D

NEW QUESTION # 17
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