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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 2: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Topic 3: Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration
Topic 4: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 5: Service Request Management	- Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules - Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes
Topic 6: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which two are true characteristics about the lifecycle of a service request?

A. Users can reopen a service request when the status is set to "Closed".
B. "Customer working" is one of the five seeded status types.
C. If required, users can manually set the "Closed" status for a service request.
D. Users can reopen a service request when the status is set to "Resolved".
E. "Closed" status is set by an automatic job after a specified number of days.

Answer: D,E

NEW QUESTION # 26
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Fields
B. Objects
C. Themes
D. Icons
E. Exports
F. Object workflow
G. Roles and privileges
H. Reports

Answer: A,B,E,H

NEW QUESTION # 27
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
B. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
C. Milestones are actions on a service request (SR) that must be completed by a specific time.
D. Milestones are commitments to handle SRs within certain timelines.
E. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

Answer: A,B,E

NEW QUESTION # 28
Which four statements are correct about hotkeys for Action Commands?

A. They allow a user to copy a service request.
B. They can all be modified.
C. They have default values.
D. They allow a user to forward a service request.
E. They can be assigned to a custom action script.
F. They allow a user to escalate a service request.

Answer: B,C,D,F

NEW QUESTION # 29
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. No default coverages are set up.
B. The Starts When criteria of the milestones is not True.
C. Entitlement rules are not valid for the service request.
D. The scheduled process has not been set up.

Answer: A,B,D

NEW QUESTION # 30
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