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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Requirements	18%	- Requirements management 1. Manage requirement lifecycle 2. Validate requirements 3. Identify dependencies 4. Gather business requirements
Topic 2: User Stories	18%	- Agile documentation 1. Support Agile delivery 2. Define acceptance criteria 3. Refine backlog items 4. Write user stories
Topic 3: Customer Discovery	17%	- Business analyst responsibilities 1. Support implementation lifecycle 2. Identify business objectives 3. Assess customer environment 4. Demonstrate Salesforce capabilities
Topic 4: Development Support and User Acceptance	12%	- Solution validation 1. Support development teams 2. Validate business outcomes 3. Manage change adoption 4. Coordinate user acceptance testing
Topic 5: Business Process Mapping	12%	- Process analysis 1. Design future-state processes 2. Document current-state processes 3. Use process mapping techniques 4. Manage scope definition
Topic 6: Collaboration with Stakeholders	23%	- Stakeholder engagement 1. Prioritize business needs 2. Identify stakeholder roles 3. Facilitate communication 4. Manage stakeholder expectations

>> Certified-Business-Analyst Prüfungsaufgaben <<

Seit Neuem aktualisierte Certified-Business-Analyst Examfragen für Salesforce Certified-Business-Analyst Prüfung

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Salesforce Certified Business Analyst Exam Certified-Business-Analyst Prüfungsfragen mit Lösungen (Q207-Q212):

207. Frage
The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?

A. Document user stories and clarify business needs so IT can deliver results based on the requirements.
B. Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.
C. Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.

Antwort: C

Begründung:
The business analyst's role during UAT is to coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live. The business analyst is responsible for facilitating UAT by ensuring that all stakeholders are involved and engaged in testing the solution according to their roles and responsibilities. The business analyst is also responsible for monitoring and reporting on UAT progress and results by tracking any issues or bugs that are detected during testing and communicating them to the IT team for resolution. The business analyst's role during UAT is to ensure that the solution meets the requirements and expectations of all stakeholders before it is deployed to production. References:
https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/learn-about-user- acceptance-testing

208. Frage
Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Experience Site to build additional features requested by business stakeholders and wants to include the items that were left in the backlog in the first phase.
How should the business analyst coordinate the user stories to most efficiently manage the new project timeline?

A. Prioritize user stories for the new enhancements for the initial sprints of the project to accommodate business stakeholder requests. Complete existing user stories in the final sprint of the project.
B. Include existing and new user stories to be completed within the duration of the project. Hire additional developers to accommodate both work streams to prevent delays within the schedule sprints.
C. Reprioritize existing and new user storks to place the stories into each sprint of the project. Return an equivalent: amount of lower priority work to the project backlog,

Antwort: C

Begründung:
Explanation
The best way for the business analyst to coordinate user stories to most efficiently manage the new project timeline is to reprioritize existing and new user stories to place the stories into each sprint of the project, and return an equivalent amount of lower priority work to the project backlog. This way, NTO can balance its workload and resources across sprints, ensure that high priority work is delivered first, and avoid scope creep or delays in its project timeline.Including existing and new user stories to be completed within the duration of the project, and hiring additional developers to accommodate both work streams may not be efficient or feasible because it may increase costs, complexity, or risks in NTO's project.Prioritizing user stories for new enhancements for initial sprints of the project, and completing existing user stories in final sprint of project may not be efficient or effective because it may create dependencies or conflicts across features, reduce quality or testing time, or miss deadlines or expectations in NTO's project. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta

209. Frage
After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
What should the business analyst do to manage the requested changes?

A. Update the change management document and user acceptance testing plans.
B. Update the gap analysis document and scope statement specification.
C. Update the change request log and draft a new user story.

Antwort: C

210. Frage
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?

A. The customer should be informed.
B. The customer should be consulted.
C. The customer should be responsible.

Antwort: B

Begründung:
This answer explains that an activity box marked "C Customer" means that the customer should be consulted.
In a process map that uses Universal Process Notation (UPN), an activity box is a symbol that represents a task or an action that is performed in a business process. An activity box can be marked with a letter to indicate the role or the resource that is responsible for performing the task or action. The letter C stands for consult, which means that the resource should be asked for input or advice before or during the task or action.
References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look
/use-process-mapping-to-understand-your-business

211. Frage
Which tool is used to create reports, incorporate filters and select the Report Type?

A. Data Loader
B. A csv file that will then get imported.
C. Report Builder
D. Report Composer

Antwort: C

Begründung:
Report Builder is the tool used to create reports, incorporate filters and select the Report Type. Data Loader is a tool used to import and export data in Salesforce. A csv file is a file format that can be used to import or export data in Salesforce, but it is not a tool to create reports. Report Composer is not a valid tool in Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.reports_builder_overview.htm&type=5

212. Frage
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