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Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:

Section	Objectives
Earning and Redemption Rules	- Points accrual and earning strategies - Reward redemption processes
Analytics and Reporting	- Reporting dashboards and insights - Loyalty program performance metrics
Loyalty Engagement and Promotions	- Campaigns and promotional incentives - Partner and coalition loyalty programs
Member Lifecycle Management	- Enrollment and member onboarding - Tier management and progression rules
Program Setup and Configuration	- Defining tiers, currencies, and rewards - Creating loyalty programs in Salesforce
Loyalty Management Fundamentals	- Core concepts of loyalty programs - Loyalty program types and structures

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Salesforce Loyalty Management Accredited Professional Exam Sample Questions (Q58-Q63):

NEW QUESTION # 58
In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two

A. Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
B. Incorporate the 'View Member Profile' component on the Contact record
C. Incorporate the Member Service Manager Home Dashboard on the Contact record
D. Incorporate the 'Transaction Journals' related list on the Contact record

Answer: A,B

NEW QUESTION # 59
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?

A. Autolaunched Flow (No Trigger)
B. Schedule-Triggered Flow
C. Evaluation Flow
D. Screen Flow

Answer: B,C

Explanation:
In the context of Salesforce Loyalty Management, when setting up transactions and points accrual for a customer purchasing a ticket in an airline loyalty program, the appropriate automations are Evaluation Flow and Schedule-Triggered Flow.
Evaluation Flow: This automation can be set up to evaluate transactions as they occur, applying loyalty program rules to determine if the transaction qualifies for point accrual and, if so, how many points should be awarded. This is crucial for real-time processing and immediate feedback to loyalty program members.
Schedule-Triggered Flow: This type of automation is used to evaluate transactions on a scheduled basis, which can be daily, weekly, or any other predefined schedule. It is useful for batch processing transactions, such as nightly batch jobs that process all transactions from the day and apply loyalty points accordingly.
The use of Autolaunched Flow (No Trigger) and Screen Flow would not be as appropriate in this scenario. Autolaunched Flows without a trigger require manual initiation or a programmatic event, which might not be efficient for real-time transaction processing. Screen Flows are interactive and require user input, which is not suitable for automated transaction and points accrual processing.
References to official Salesforce documentation on flows and automation in Salesforce Loyalty Management would provide further insights into how these automations can be set up and utilized effectively.

NEW QUESTION # 60
Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?

A. Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
B. Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
C. Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
D. Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.

Answer: A

NEW QUESTION # 61
Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?

A. Load large volumes of external data coming from external systems
B. Tracks the status and health of batch jobs
C. Process large volumes of transactions
D. Process zip files full of Loyalty Transactions coming from point-of-sales systems

Answer: B,C

NEW QUESTION # 62
The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?

A. Administrators can analyze up to 10 million rows
B. Rows do not have an analysis limit, only licenses do
C. Administrators can analyze up to 1 million rows
D. Administrators can analyze up to 25 million rows

Answer: A

NEW QUESTION # 63
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