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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
  • 1. Digital technology and digital organizations
    • 2. The characteristics of high-velocity IT
      Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
      • 1. Optimize and automate
        • 2. Focus on value
          Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
          • 1. Business analysis
            • 2. Deployment management
              • 3. Architecture management
                • 4. Information security management
                  • 5. Service validation and testing
                    Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
                    • 1. Operating and improving digital products
                      • 2. Designing and delivering digital products
                        Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
                        • 1. Customer and stakeholder value
                          • 2. Feedback loops and continual improvement

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q80-Q85):

                            NEW QUESTION # 80
                            A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
                            Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
                            The sales team will be able to:
                            1. Use data analytics to sell more products to its customers
                            2. Send customers quick and personalized responses to enquiries
                            3. Receive training on the basic features of the service
                            4. Provide more frequent reports to the sales manager

                            Answer: C

                            Explanation:
                            Value realization is shown when the CRM directly supports business goals. Using data analytics to sell more products (1) increases revenue, and sending quick, personalized responses to enquiries (2) improves customer experience. These directly demonstrate value creation for the sales team.


                            NEW QUESTION # 81
                            A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
                            Which outcome is this MOST likely to achieve?

                            Answer: D


                            NEW QUESTION # 82
                            Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
                            Which is the BEST improvement approach?

                            Answer: D


                            NEW QUESTION # 83
                            An organization has introduced software engineering practices such as continuous integration and continuous delivery in order to accelerate the delivery of its innovative new products and services. The organization needs to balance these new ways of working and continued compliance with internal and external policies.
                            Which practice would MOST help the organization to achieve this?

                            Answer: A

                            Explanation:
                            Risk management would most help the organization balance accelerated delivery (through CI/CD) with compliance, as it ensures that risks related to internal and external policies are identified, assessed, and controlled while enabling innovation.


                            NEW QUESTION # 84
                            A provider has researched a market opportunity, created an initial product concept, built a pilot version, and gathered feedback from early adopters.
                            Which stage of the digital product lifecycle is the provider MOST clearly operating in?

                            Answer: A

                            Explanation:
                            The activities described are focused on creating and refining the product offering itself.
                            Researching the opportunity, building a pilot, and learning from early adopters all fall within the obtain/build area of the lifecycle from the provider's perspective.


                            NEW QUESTION # 85
                            ......

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