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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Real Exam Qty:	30
Exam Format:	Multiple Response, Multiple Choice, Scenario-Based
Related Certifications:	SAP Customer Experience Solutions SAP Certified - Positioning SAP Business Suite
Exam Price:	$200 USD
Exam Duration:	60 minutes
Available Languages:	English
Certificate Validity Period:	SAP certification stays valid for the current solution release
Passing Score:	70%
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam or test center delivery
Pre Condition:	Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:	https://learning.sap.com/certifications

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

NEW QUESTION # 16
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Commerce Cloud
B. SAP Business Technology Platform
C. SAP Sales Cloud Version 2
D. SAP Service Cloud Version 2

Answer: A

NEW QUESTION # 17
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By supporting edge computing scenarios
B. By providing visual search options to transform the shopping experience for customers
C. By automatically generating and managing product attributes from existing descriptions
D. By generating engaging content for banners, social media posts, and blog posts
E. By integrating with non-SAP systems

Answer: B,C,D

NEW QUESTION # 18
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Guided Selling
B. Case Management
C. Forecasting and Pipeline Management
D. Agent Desktop
E. Intelligent Lead Score

Answer: A,C,E

NEW QUESTION # 19
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can manage customer segments.
B. You can analyze customer preferences for communication.
C. You can migrate data using the Data Workbench.
D. You can record all master data (customer, products, organization) in a central database.

Answer: B

NEW QUESTION # 20
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Business process analysis is available out-of-the-box.
B. Al capabilities empower sales & marketing analysts to accelerate decisions.
C. SAP Build can be used to create custom apps.
D. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
E. SAP Integration Suite is available to integrate applications.

Answer: B,C,E

NEW QUESTION # 21
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