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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Sales Cloud Consultant Exam |
| Exam Number: | Sales-Cloud-Consultant |
| Certificate Validity Period: | 3 years (requires annual maintenance) |
| Available Languages: | English, Japanese |
| Exam Duration: | 105 minutes |
| Exam Price: | $200 USD |
| Real Exam Qty: | 60-65 |
| Exam Format: | Multiple-select, Multiple-choice, Scenario-based questions |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Administrator |
| Passing Score: | 69% |
| Recommended Training: | Trailhead - Sales Cloud Consultant Preparation |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Sales-Cloud-Consultant Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Salesforce Certified Administrator certification recommended; 2–5 years of relevant implementation experience suggested |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/salescloudconsultant |
>> Exam Sales-Cloud-Consultant Reference <<
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NEW QUESTION # 138
Universal Containers (UC) hired a consulting company to implement Sales Cloud. This will be the third CRM application UC has used in the past years. Employees have failed to adopt the previous two applications.
Which step should be part of UC's plan to help drive adoption of Sales Cloud?
Answer: B
Explanation:
To drive adoption effectively, identifying change management champions is essential. Here's why:
* Role of Champions in Adoption: Change management champions are influential users who advocate for Salesforce within the organization. They help other employees adapt to the new system and can address resistance by sharing their positive experiences.
* Previous Adoption Challenges: Since UC has faced adoption issues with previous CRM implementations, champions can help by providing peer support, which has been proven to increase user buy-in and adoption rates.
* Salesforce Best Practices: Salesforce emphasizes the importance of change champions in its adoption and change management practices. Champions facilitate smoother transitions by offering training and support that resonates with end-users.
* References: Salesforce resources on Change Management highlight the role of champions in driving successful user adoption and overcoming resistance to new systems.
In summary, identifying change management champions (Option A) is a key step in promoting successful adoption of Sales Cloud at Universal Containers.
NEW QUESTION # 139
It is unclear how the money spent on marketing campaigns is helping Universal Containers grow its sales business. What is the best way for Universal Containers to capture a return on investment?
Answer: D
NEW QUESTION # 140
A salesperson at Northern Trail Outfitters (NTO) cannot view a contact's information from social profiles.
NTO has Social Accounts and Contacts turned on its account. Why is the salesperson unable to access the information?
Answer: B
NEW QUESTION # 141
A custom lead qualification process was implemented at Universal Containers over a year ago. The process has been underutilized by sales reps. A consultant suggested that the reason why adoption of the process by sales reps is poor is due to a lack of executive sponsorship.
Why is executive sponsor involvement so important for success?
Answer: B
Explanation:
Executive sponsorship is critical to the success of a project because these leaders champion the project and drive adoption within the organization. An executive sponsor advocates for the initiative, communicates its importance, and supports change management efforts. Their involvement helps align the project with strategic objectives, ensures necessary resources, and reinforces the value of the new process or system to the sales team, which can significantly improve user adoption.
For more on the importance of executive sponsorship, refer to: Salesforce Change Management Strategies.
NEW QUESTION # 142
What does Salesforce usability mean?
Answer: A
NEW QUESTION # 143
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