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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management
Topic 2: Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features
Topic 3: Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities
Topic 4: Security and Compliance	- Data retention and compliance settings - Authentication and access controls
Topic 5: Workspace Administration	- Slack workspace setup and configuration - User provisioning and identity management

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Salesforce Certified Slack Administrator Sample Questions (Q113-Q118):

NEW QUESTION # 113
Your team is planning to upgrade from the Pro plan to the Business+ plan.
The implementation team is drafting a vision for Slack to match the new season of working in Slack inspired by the upgrade.
As an admin, you're most concerned with how this statement can support end users.
What is the strongest benefit a vision statement provides for end users?

A. A user will understand the purpose of using Slack for their work in a new shared way.
B. A user will be able to describe their permissions compared to admin permissions.
C. A user will know about newly released features.
D. A user will learn several Slack channels they should join.

Answer: A

Explanation:
Slack's guidance on change management recommends:
"A vision statement defines the purpose of Slack in the organization's broader workflow. It helps end users align on why Slack is being used and how it supports their day-to-day work." It focuses on strategic understanding, not tactical elements like channel lists (B), permissions (C), or feature updates (D).
(Reference: Slack Administration Study Guide - Change Management and Slack Adoption Planning)
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NEW QUESTION # 114
You're a Workspace Admin for your organization's Slack instance. A new member in your workspace posts a question about a specific project in a #general channel and tags all project members.
What should you ask the member to do?
(Select the best answer.)

A. Delete the message, and direct the member to the help channel.
B. Start a direct message (DM) to the project team members individually to see if they know the answer.
C. Post the question in a channel related to the project.
D. Start a group direct message (DM) with project team members who may know the answer to the member's question.

Answer: C

Explanation:
Slack recommends organizing discussions into appropriate channels for clarity and relevance:
"Questions or discussions about specific projects should happen in project-related channels to maintain topic focus and ensure all relevant stakeholders can view and contribute."
#general should be reserved for organization-wide announcements or broad discussions, not for project- specific questions. DMing individuals (A, B) bypasses team collaboration. Deleting the message (C) is unnecessarily punitive.
(Reference: Slack Administration Study Guide - Best Practices for Channel Organization)
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NEW QUESTION # 115
Which of the following statements describes the effect of configuring mandatory Two Factor Authentication (2FA) in Slack?

A. Members must have a sophisticated and complex password that is updated regularly.
B. Members use single sign-on (SSO) to handle the exchange of usernames and passwords on behalf of Slack.
C. Members must submit a verification code along with their password each time they sign in.
D. Members must use a biometric reader to authenticate with Slack.

Answer: C

Explanation:
Mandatory Two Factor Authentication (2FA) adds an extra layer of security to member accounts. When enabled, Slack requires that:
"Members must enter a verification code from an authentication app or text message after submitting their password to successfully sign in." This means each time members sign into Slack, they must provide both their password and a second factor, typically a code generated by a mobile authentication app or received via SMS. This prevents unauthorized access even if a password is compromised.
The other options (A, B, C) describe different security measures but do not accurately represent the behavior of 2FA as configured in Slack.
(Reference: Slack Administration Study Guide - Security and Compliance - Two Factor Authentication)

NEW QUESTION # 116
You're the Primary Org Owner for your university's Slack Enterprise Grid. You're responsible for launching Slack to first-year students and faculty members.
What is the most efficient way to set up students as full members and faculty members as Workspace Admins?
(Select the best answer.)

A. Use either "Just-in-time" or SCIM provisioning to invite students and faculty members to Slack. Then, create a user group of faculty members and promote that user group in bulk to Workspace Admins.
B. Use "Just-in-time" provisioning to allow students and faculty members to create an account upon first login, eliminating the time and effort with onboarding new accounts. Then, promote each faculty member to Workspace Admin.
C. Use SCIM provisioning to create accounts for students and faculty members. Then, update their profile fields to reflect their title by syncing with the SCIM API.
D. Use SCIM provisioning to create accounts for students and faculty members, and create an identity provider (IdP) group for all faculty members. Then, promote the members of the IdP group in bulk to Workspace Admins.

Answer: D

Explanation:
Slack recommends:
"Using SCIM provisioning combined with IdP group mapping allows organizations to efficiently manage large groups of users and assign roles based on IdP groups." This way, you automate role assignment (faculty as Workspace Admins) while onboarding users. Options A and D don't promote users automatically. Option C is less efficient compared to pre-provisioning via SCIM and group mapping.
(Reference: Slack Administration Study Guide - SCIM Provisioning and IdP Group Mapping)
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NEW QUESTION # 117
You're planning a surprise milestone birthday party for your Team Leader virtually.
Currently, the planning committee consists of two direct team members, with plans to invite cross-functional friends.
What should you do to facilitate the conversation?
(Select the best answer.)

A. Create a group direct message (group DM) with the two members of your team since they are the only ones involved in the planning process.
B. Create a new private channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.
C. Create a thread for planning in your existing team channel and @mention the team members on the planning committee.
D. Create a new public channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.

Answer: B

Explanation:
Slack's best practices for private, sensitive, or surprise planning activities:
"Create a private channel when planning events that should remain confidential to a specific group of people." This protects the surprise. Public channels (A) expose planning. Group DMs (B) are limited (maximum of 8 people) and informal. A thread in a public space (C) is risky for surprises.
(Reference: Slack Administration Study Guide - Managing Sensitive Conversations)
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NEW QUESTION # 118
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