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Salesforce BA-201 Exam Syllabus Topics:

Section	Weight	Objectives
Stakeholder Engagement	20%	- Stakeholder identification and analysis - Communication and collaboration strategies
Data and Process Understanding in Salesforce	20%	- Data modeling concepts in Salesforce - Process mapping and optimization
Requirements Development and Management	25%	- Requirements documentation and validation - Requirements elicitation techniques
User Stories and Agile Practices	15%	- Agile/Scrum collaboration with development teams - Writing effective user stories and acceptance criteria
Business Analysis Fundamentals	20%	- Business process analysis and improvement - Role of a Business Analyst in Salesforce ecosystem

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최신 Salesforce Business Analyst BA-201 무료샘플문제 (Q64-Q69):

질문 # 64
Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.
What did the business analyst overlook before recommending that the release go live?

A. The UAT should have been performed by customers who are familiar with the products.
B. The UAT should have been performed with both peak load and average load simulation.
C. The AT should have been performed with enough time to resolve bugs in the new feature,

정답：B

질문 # 65
A new employee at Universal Containers just sent the business analyst (BA) a Slack message with an named User3tories_v37_final_final_final.docx.
Which best practice should the 6A train the employee on first?

A. Use standard naming conventions.
B. Use a version control repository.
C. Use acceptance criteria to define success.

정답：B

설명：
This answer states that using standard naming conventions is the best practice that the BA should train the employee on for sending a document named UserStories_v37_final_final_final.docx. A standard naming convention is a set of rules or guidelines that define how to name or label a document or a file in a consistent and meaningful way. A standard naming convention typically includes elements such as project name, document type, version number, date, author, etc. Using standard naming conventions is the best practice that the BA should train the employee on for sending a document because it helps the BA to organize and manage documents or files more efficiently and effectively, and to avoid confusion or duplication among them.
References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look
/use-stakeholder-engagement-skills

질문 # 66
The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.
Which type of requirement documentation is the BA using in this scenario?

A. Data modeling
B. Value stream mapping
C. Process mapping

정답：C

설명：
The type of requirement documentation that the business analyst is using in this scenario is process mapping.
Process mapping is a technique that involves creating a visual diagram of the steps or activities involved in completing a business process or workflow. Process mapping helps to document how users perform their daily work in Salesforce, what inputs and outputs they use or produce, what decisions they make, and what roles or systems they interact with. Process mapping also helps to identify any inefficiencies, bottlenecks, redundancies, or risks in the existing process, as well as opportunities for improvement or optimization.
References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification- prep/business-process-mapping

질문 # 67
Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each other's changes.
What should JC use to prevent this from happening in the future?

A. Version control system
B. Code review sessions
C. Change set deployments

정답：A

설명：
The tool that Universal Containers should use to prevent teams from overwriting each other's changes in the future is a version control system. A version control system is a tool that tracks and manages changes to code or configuration in a software project or enhancement. A version control system helps to prevent teams from overwriting each other's changes by allowing them to create and work on separate branches or copies of the code or configuration, merge their changes with the main branch or copy when they are ready, and resolve any conflicts or errors that may occur during the merge. A version control system also helps to maintain a history of changes, backup and restore previous versions, and collaborate and communicate with other team members. References: https://trailhead.salesforce.com/content/learn/modules/git-and-git-hub-basics/work- with-the-git-hub-workflow

질문 # 68
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?

A. Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
B. Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.
C. Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.

정답：B

설명：
The best practice for understanding the sales reps process in order to increase Salesforce adoption is to host focus groups, conduct surveys, and shadow the sales reps to observe the tools they use and how they use them. These methods help to elicit feedback and insights from the sales reps, understand their pain points and needs, identify the gaps and opportunities in their current process, and demonstrate the value and benefits of using Salesforce. The other options are either insufficient or irrelevant. Option B does not capture the sales reps' perspectives or preferences, and may not reflect their actual usage of Salesforce. Option C does not address the sales reps' process or challenges, and may not be applicable or effective for them. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-discovery/plan-and-facilitate- discovery-sessions

질문 # 69
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Salesforce BA-201인증시험은 전업적지식이 강한 인증입니다. IT업계에서 일자리를 찾고 계시다면 많은 회사에서는Salesforce BA-201있는지 없는지에 알고 싶어합니다. 만약Salesforce BA-201자격증이 있으시다면 여러분은 당연히 경쟁력향상입니다.

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