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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Operations Management Concepts- Performance objectives of operations
  • 1. Dependability
    • 2. Flexibility
      • 3. Speed
        • 4. Quality
          • 5. Cost
            - Definition and scope of operations management
            • 1. Operations as transformation process (input–transformation–output)
              • 2. Role of operations in supply chain efficiency and effectiveness
                Topic 2: Performance Improvement in Operations- Continuous improvement approaches
                • 1. Process improvement methodologies
                  • 2. Business process re-engineering
                    - Performance measurement and benchmarking
                    • 1. Benchmarking techniques
                      • 2. Setting performance targets
                        Topic 3: Quality and Reliability Management- Failure prevention and recovery
                        • 1. Failure measurement and impact
                          • 2. Failure Mode and Effects Analysis (FMEA)
                            • 3. Maintenance strategies and reliability improvement
                              - Total Quality Management (TQM)
                              • 1. Quality assurance vs total quality
                                Topic 4: Operations Strategy and Performance- Operations strategy development
                                • 1. Top-down vs bottom-up strategy perspectives
                                  • 2. Stages of operations strategy evolution
                                    - Order winners and order qualifiers
                                    • 1. Competitive positioning through operations capability
                                      Topic 5: Operations Processes and Systems- Four Vs of operations
                                      • 1. Volume
                                        • 2. Variety
                                          • 3. Variation in demand
                                            • 4. Visibility
                                              - Process design and analysis
                                              • 1. Types of operations: manufacturing and services
                                                • 2. Input–transformation–output model

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                                                  CIPS Operations Management Sample Questions (Q17-Q22):

                                                  NEW QUESTION # 17
                                                  There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
                                                  Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
                                                  Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
                                                  Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
                                                  Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
                                                  Complete the table below by listing the maintenance approach and operating process characteristic for each company.
                                                  Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

                                                  Which of the following will you put into box 8?

                                                  Answer: D

                                                  Explanation:
                                                  The correct answers are as follows:


                                                  NEW QUESTION # 18
                                                  Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?

                                                  Answer: B

                                                  Explanation:
                                                  2 is the correct answer. A Process Control Chart shows changes in a process over time (for example how hot the oven is). There are three horizontal lines; an upper control limit, a central line, and a lower control line. The idea is that the temperature is measured regularly and always falls between the upper and lower lines, and as close to the central line as possible. P.127


                                                  NEW QUESTION # 19
                                                  Many companies choose locations for manufacturing facilities in low-cost countries. What is the benefit for a company of doing this?

                                                  Answer: A

                                                  Explanation:
                                                  2 is the correct answer- this is taken from p.54 'site selection'. Option 1 is incorrect because low-cost countries are not located close to customers- products have to be shipped internationally. Option 3 is incorrect as low-cost countries tend to have lower environmental and ethics standards. Option 4 is incorrect because being far from customers isn't a benefit.


                                                  NEW QUESTION # 20
                                                  Which of the following items created by an organisation are intangible? Select TWO

                                                  Answer: B,D

                                                  Explanation:
                                                  Legal Advice and a massage are intangible. This means you can't physically hold or see the item. There is a lot in this module on the differences between services and goods- it's important to remember that goods are tangible and services are intangible. P.56


                                                  NEW QUESTION # 21
                                                  Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
                                                  Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
                                                  Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
                                                  Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
                                                  Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
                                                  Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

                                                  Which of the following will you put into box 4?

                                                  Answer: A

                                                  Explanation:
                                                  The correct answers are as follows:


                                                  NEW QUESTION # 22
                                                  ......

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