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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Migration and Change Management5%- Adoption and enablement
  • 1. Best practices for Slack adoption
  • 2. Training and change management plans
- Migration planning
  • 1. Data migration strategies
  • 2. Transition from other platforms
Governance and Administration20%- Governance framework
  • 1. Channel management policies
  • 2. Data governance and compliance
  • 3. Acceptable use policies
- Workspace administration
  • 1. Guest access management
  • 2. Roles and permissions
  • 3. Workspace settings and policies
Discovery20%- Gather requirements
  • 1. Understand business goals and collaboration needs
  • 2. Identify current workflows and pain points
- Stakeholder analysis
  • 1. Identify key stakeholders and decision-makers
  • 2. Conduct discovery workshops
Workflows and Integrations12%- Integrations and apps
  • 1. Third-party integrations
  • 2. App management and distribution
- Workflow Builder
  • 1. Custom workflow templates
  • 2. Automate routine processes
Security18%- Slack security and compliance
  • 1. Data Loss Prevention (DLP)
  • 2. Enterprise Key Management (EKM)
  • 3. Retention policies and export
- Authentication and access
  • 1. Domain verification and auto-provisioning
  • 2. Single Sign-On (SSO) configuration
Channel Strategy25%- User Groups and permissions
  • 1. User Group creation and management
  • 2. Default channels and channel management policies
- Channel architecture design
  • 1. Channel segments and cross-org channels
  • 2. Public vs. private channel strategy
  • 3. Channel naming conventions and organization

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Salesforce Certified Slack Consultant Sample Questions (Q87-Q92):

NEW QUESTION # 87
In a discovery session with a client who is considering implementing Slack, what question should you ask to understand their long-term goals for using the platform?

Answer: C

Explanation:
Asking about the client's long-term business goals and how they envision Slack supporting these goals is essential for a strategic implementation. This question helps in aligning the features and capabilities of Slack with the client's broader business objectives, ensuring that the platform is used to its fullest potential in support of these goals.


NEW QUESTION # 88
When finalizing a vision statement with a client for their Slack implementation, what aspect is most important to include?

Answer: A

Explanation:
A vision statement should include specific, measurable goals that align with the client's broader business objectives. This approach ensures that the vision for using Slack is clear, achievable, and directly supports the client's overall goals, facilitating a focused and effective implementation.


NEW QUESTION # 89
What is the primary benefit of establishing a standard channel naming convention?

Answer: B

Explanation:
The correct answer is A . A standard channel naming convention primarily improves organization and clarity for users. In Slack, channels are the structure through which work becomes visible and searchable. Without consistent names, users struggle to understand where work belongs, where to ask questions, and how to find existing channels before creating new ones. Naming conventions such as #help- , #team- , #proj- ,
#announcements- , or #ext- make the purpose of channels immediately recognizable. Option B may be a secondary benefit if the naming style reflects company culture, but branding is not the main reason to standardize channel names. Option C is partially related because better naming may reduce duplicate or unnecessary channels, but it does not technically prevent channel creation. Option D is incorrect because naming conventions do not show membership; channel member lists and profiles do that. The primary purpose is navigational clarity: users can quickly understand channel purpose, locate relevant work, and follow a predictable collaboration structure.


NEW QUESTION # 90
You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner. The client's Enterprise Grid houses four workspaces: Social, External, Marketing and Finance.
Unless modified from the default in the client's Enterprise Grid, which workspaces can channel members request to work with individuals from the external partner?

Answer: A

Explanation:
The correct answer is B. Unless the Enterprise Grid's Slack Connect settings have been restricted, users are not limited to only an "External" workspace for external collaboration. Slack Connect is an Enterprise Grid capability that can be governed centrally, and by default the collaboration capability can apply across the workspaces in the grid. The client may later decide to restrict external collaboration to selected workspaces, such as an External workspace, but that would be a deliberate policy decision, not the default assumption. Option A is tempting because the workspace is named
"External," but workspace naming alone does not automatically restrict Slack Connect requests to that workspace. Option C and Option D are arbitrary and have no relationship to Slack Connect policy behavior. The consultant should clarify that workspace architecture and policy settings work together:
the grid can include an External workspace for strategic organization, but administrators still need to configure policies if they want external collaboration limited to that workspace only.


NEW QUESTION # 91
A client is interested in Slack but is unsure how it differs from traditional email communication.
What aspect of Slack would you highlight to demonstrate its advantage over email?

Answer: C

Explanation:
One of the main advantages of Slack over traditional email is its focus on real-time communication and the organization of conversations into specific channels. This allows for more efficient and targeted communication within teams, reduces clutter, and enhances collaboration, unlike the linear and often cluttered nature of email.


NEW QUESTION # 92
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