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| Section | Objectives |
|---|---|
| Topic 1: Integration and Interoperability | - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) - Integration with EHR systems and external healthcare systems |
| Topic 2: Health Cloud Fundamentals | - Core Health Cloud features and capabilities - Healthcare industry concepts and use cases for Health Cloud |
| Topic 3: Reporting and Analytics | - Tracking outcomes and operational insights - Healthcare reporting and dashboards |
| Topic 4: Security, Compliance, and Privacy | - HIPAA-related considerations in Salesforce Health Cloud - Data access controls, sharing models, and consent management |
| Topic 5: Care Coordination and Care Plans | - Care plan creation and lifecycle management - Care team collaboration and task management |
| Topic 6: Data Model and Patient / Member Management | - Person accounts, contacts, and care team structures - Patient / member data organization and relationships |
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NEW QUESTION # 38
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?
Answer: A
Explanation:
For implementing a Contact Center leveraging Health Cloud, identifying pain points and defining project requirements involves collaborating with:
Contact Center Agent (Persona):
Frontline staff who interact directly with patients.
Provide insights into the day-to-day challenges in appointment scheduling, billing inquiries, and plan updates.
Salesforce Administrator (Stakeholder):
Responsible for configuring Health Cloud and implementing workflows to address identified pain points.
Integration Architect (Stakeholder):
Ensures smooth integration between Health Cloud and external systems like billing platforms or insurance providers.
Why Other Options Are Incorrect:
A: Care coordinators are not directly involved in patient-initiated contact center interactions. Tableau developers focus on reporting, not operational processes.
C: MuleSoft developers are not primary stakeholders for contact center operations.
D: General physicians and Marketing Cloud administrators do not contribute directly to Contact Center workflows.
Reference:
Health Cloud Contact Center Overview
Integration Architecture Guide
NEW QUESTION # 39
A customer compliance department requires encryption at rest, notification of activities, and extensive field tracking.
What are some key considerations and recommended practices for supporting compliance in Salesforce?
Answer: D
Explanation:
Salesforce Health Cloud / Security Reference:
* Salesforce Shield Overview:
"Use Shield Platform Encryption for encryption at rest."
"Use Event Monitoring to monitor and track user activity across apps."
"Use Field Audit Trail to retain field value changes for compliance requirements." Explanation:
The requirement is:
Encryption at rest → Handled by Salesforce Shield Platform Encryption.
Notification of activities (user monitoring, data access) → Provided by Event Monitoring in Salesforce Shield.
Extensive field tracking → Achieved with Field Audit Trail, also part of Salesforce Shield.
That's why the correct answer is the Salesforce Shield bundle, which directly addresses all three compliance needs.
Why not the others?
A). Role Hierarchy, Password Policies, IP Restrictions → These are basic Salesforce security features, but they don't provide encryption at rest or activity monitoring.
B). Field Audit Trail + Encryption + 2FA → Close, but Field Audit Trail and Encryption require Shield anyway, and 2FA is important but doesn't meet the monitoring requirement.
NEW QUESTION # 40
Which two fields are required when creating a new care plan task?
Answer: D,E
Explanation:
Owner (A) and Status are two fields that are required when creating a new care plan task. Problem (B), Goal (D), and Due Date (E) are optional fields when creating a new care plan task.
NEW QUESTION # 41
Which two of the following statements are true about Care Teams? (Choose Two.)
Answer: A,B
NEW QUESTION # 42
A payer is looking to track relevant information for its provider network.
Which three objects are supported with Health Cloud out-of-the-box to track information related to a provider?
Answer: C,D,E
NEW QUESTION # 43
......
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