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| Section | Weight | Objectives |
|---|---|---|
| Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories |
| Collaboration with Stakeholders | 23% | - Identify stakeholders and build effective relationships - Select appropriate communication and analysis techniques - Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups |
| User Stories and Acceptance Criteria | 18% | - Define components of a well-formed user story - Write clear, testable acceptance criteria - Manage and maintain user story documentation |
| Development Support and User Acceptance | 12% | - Document lessons learned and feedback - Support development teams with clarification - Evaluate test results and confirm solution meets requirements - Define and plan user acceptance testing |
| Customer Discovery | 17% | - Understand role of Business Analyst in implementation lifecycle - Analyze environment and identify constraints/opportunities - Assess current state of Salesforce usage - Align Salesforce capabilities with business needs - Identify business goals, strategies, and challenges |
| Business Process Mapping and Optimization | 12% | - Map existing business processes - Validate process designs with stakeholders - Identify improvement opportunities - Design optimized processes aligned with Salesforce |
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NEW QUESTION # 236
A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
What are the top three benefits of creating a process map?
Answer: B
Explanation:
A process map is a visual representation of a business process that helps to engage stakeholders, identify improvements, and start the change process. By creating a process map, the business analyst can understand the current state of the process, identify pain points and opportunities for improvement, and communicate the findings and recommendations to the stakeholders. A process map also helps to initiate the change process by providing a baseline for measuring the impact of the proposed solutions. References: https://trailhead.
salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-process-mapping
NEW QUESTION # 237
Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?
Answer: B
Explanation:
The best practice for identifying which stage in the sales process the industry standard due-diligence should be embedded is to develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage. This practice helps to:
Develop a process map as a base: This provides a visual representation of the sales process, showing the steps, inputs, outputs, roles, and decisions involved in each stage.
Work with stakeholders to understand the trigger point: This helps to elicit feedback and insights from the stakeholders who are familiar with or affected by the sales process, and identify when or why the industry standard due-diligence is needed or required.
Locate the stage: This helps to determine where in the sales process the industry standard due-diligence should be embedded, based on the trigger point and the business logic. References: https://trailhead.salesforce.
com/en/content/learn/modules/business-analysis-process-mapping/create-a-process-map
NEW QUESTION # 238
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?
Answer: B
Explanation:
A business analyst is responsible for creating user training materials that explain how to use the new case management solution. The training materials should include screenshots, videos, diagrams, and step-by-step instructions that cover the key features and functionalities of the solution. The business analyst should also ensure that the training materials are aligned with the user stories and requirements.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/create- user-training-materials
https://trailhead.salesforce.com/en/content/learn/modules/trailhead_basics/trailhead-basics-trails
NEW QUESTION # 239
Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?
Answer: B
Explanation:
When a business analyst learns that another team also needs email integration in the near future, they should include that team during discovery. This is because including all relevant stakeholders early in the project can help to identify common needs, avoid duplication of work, leverage synergies, and deliver value faster. The business analyst should invite the operations team to participate in discovery activities such as interviews, surveys, workshops, observations, etc., and capture their requirements, expectations, and feedback. The business analyst should also communicate the project scope, timeline, and risks to both teams and manage any changes or issues that may arise. References: https://trailhead.salesforce.com/content/learn/modules
/salesforce-business-analyst-certification-prep/customer-discovery
NEW QUESTION # 240
The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
Which step should the BA take next?
Answer: B
Explanation:
When a business analyst discovers that different teams have different needs or preferences for using Salesforce fields, they should refine the requirements to accommodate both teams. This is because deleting fields that are actively used by another team could cause data loss, errors, or inefficiencies in their processes.
The business analyst should work with both teams to understand their use cases, data models, workflows, reports, dashboards, integrations, security settings, etc., and find ways to customize Salesforce fields that meet both teams' needs without compromising data quality or performance. References: https://trailhead.salesforce.
com/content/learn/modules/salesforce-business-analyst-certification-prep/requirements
NEW QUESTION # 241
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