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| Section | Objectives |
|---|---|
| Topic 1: Performance and Process Improvement | - Process mapping and workflow optimization - Quality improvement methodologies |
| Topic 2: Organizational Leadership | - Healthcare quality leadership and governance - Regulatory and accreditation compliance |
| Topic 3: Health Data Analytics | - Statistical analysis and interpretation - Data collection and measurement systems |
| Topic 4: Patient Safety | - Adverse event analysis and prevention - Risk management and safety systems |
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NEW QUESTION # 163
A home health agency has purchased an automated phone notification system to alert nurses that a patient has been discharged from a healthcare facility. The healthcare quality professional should complete which process as a next step?
Answer: A
Explanation:
Implementing a new automated notification system introduces potential risks that must be assessed proactively to ensure reliable performance and patient safety.
Option A (Failure mode and effects analysis (FMEA)): This is the correct answer. The NAHQ CPHQ study guide states, "FMEA is a proactive risk assessment tool used before implementing new systems to identify potential failures and mitigate risks" (Domain 4). For the notification system, FMEA could assess risks like missed alerts or incorrect routing.
Option B (Supplier-inputs-process-outputs-customers (SIPOC)): SIPOC maps processes, useful for understanding workflows but not for risk assessment.
Option C (Coordination of benefits (COB)): COB is a billing process, irrelevant to system implementation.
Option D (Root cause analysis (RCA)): RCA is reactive, used after incidents, not before system deployment.
CPHQ Objective Reference: Domain 4: Performance and Process Improvement, Objective 4.4, "Use proactive tools for new systems," emphasizes FMEA. The NAHQ study guide notes, "FMEA ensures safe implementation of new technologies" (Domain 4).
Rationale: FMEA proactively identifies risks in the notification system, aligning with CPHQ's improvement principles.
Reference: NAHQ CPHQ Study Guide, Domain 4: Performance and Process Improvement, Objective 4.4.
NEW QUESTION # 164
A managed care peer review committee should obtain which of the following first?
Answer: A
NEW QUESTION # 165
Leadership wants to leverage technology as a strategy for improvement of patient safety. Which of the following best illustrates this is occurring?
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In the Patient Safety domain, leveraging technology for safety means implementing system-level design controls that prevent unsafe acts or enforce safety steps.
A required double check with dual log-in authentication is a strong process control that prevents a single user from bypassing a safety step, reducing the risk of medication errors.
A decrease in reported events (A) may reflect underreporting; increased workarounds (C) and reduced direct communication (D) are negative safety indicators.
References:
NAHQ CPHQ Content Outline - Patient Safety: Technology Integration and System Controls NAHQ Healthcare Quality Competency Framework - Patient Safety: Technology-Based Risk Prevention
NEW QUESTION # 166
The downside of _____________ is cost. It is very costly and time consuming, and it often requires several full time data analysts.
Answer: B
NEW QUESTION # 167
An organization identified the need to improve the flow of admitted patients from the emergency department (ED) to the inpatient unit. The following individuals have been selected to be a part of the team:
Answer: B
Explanation:
Detailed Explanation:
The CNO as project sponsor provides high-level support, while the staff nurse in the ED as champion ensures buy-in from frontline staff.
Option C: Staff nurse ED as champion and CNO as project sponsor
This combination provides both leadership support and frontline engagement, which are essential for successful implementation.
References:
CPHQ resources recommend assigning senior leadership as sponsors and frontline staff as champions for effective project management.
NEW QUESTION # 168
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