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| Section | Weight | Objectives |
|---|---|---|
| Business Process Mapping | 12% | - Process analysis
|
| Customer Discovery | 17% | - Business analyst responsibilities
|
| Requirements | 18% | - Requirements management
|
| User Stories | 18% | - Agile documentation
|
| Collaboration with Stakeholders | 23% | - Stakeholder engagement
|
| Development Support and User Acceptance | 12% | - Solution validation
|
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NEW QUESTION # 172
The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.
Which type of requirement documentation is the BA using in this scenario?
Answer: C
Explanation:
The type of requirement documentation that the business analyst is using in this scenario is process mapping.
Process mapping is a technique that involves creating a visual diagram of the steps or activities involved in completing a business process or workflow. Process mapping helps to document how users perform their daily work in Salesforce, what inputs and outputs they use or produce, what decisions they make, and what roles or systems they interact with. Process mapping also helps to identify any inefficiencies, bottlenecks, redundancies, or risks in the existing process, as well as opportunities for improvement or optimization.
References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification- prep/business-process-mapping
NEW QUESTION # 173
The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case creation feature within Service Cloud for an upcoming sprint. This feature overlaps with another feature that is being developed in the current sprint. The BA is working with the technical team to identify metadata dependencies across features to prevent overwriting before the release.
What should the BA use?
Answer: C
Explanation:
Explanation
The business analyst should use version control to identify metadata dependencies across features to prevent overwriting before the release. Version control is a system that tracks and manages changes to files or code over time. It can help the business analyst compare different versions of metadata components, identify any conflicts or dependencies across features, and resolve them before deploying them to production. Setup Audit Trail is a tool that monitors and logs changes made by administrators in Setup. It can help the business analyst track who made what changes and when, but not identify metadata dependencies across features. Change Sets are tools that deploy metadata changes from one org to another org. They can help the business analyst move features from sandbox to production, but not identify metadata dependencies across features. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta
https://trailhead.salesforce.com/en/content/learn/modules/git-and-git-hub-basics
NEW QUESTION # 174
A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story.
"As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.'' Who should be listed as the persona?
Answer: A
NEW QUESTION # 175
The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?
Answer: C
Explanation:
Explanation
This answer states that violating the definition of done is the principle of Agile methodology that this situation violates for completing UAT of a solution at Universal Containers. Agile methodology is an approach to software development that emphasizes delivering value to customers in short iterations or sprints, and responding to changing requirements with flexibility and collaboration. Definition of done is a criterion or a checklist that specifies when a user story or a task is considered complete and ready for deployment or delivery. Violating the definition of done means that the BA accepts a user story or a task as done without ensuring that it meets all the quality standards or acceptance criteria agreed upon by the project team.
References:https://trailhead.salesforce.com/en/content/learn/modules/agile-basics/agile-basics-done
NEW QUESTION # 176
An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org, What should the business analyst do first before a future state is proposed to key stakeholders?
Answer: B
Explanation:
The first thing that the business analyst should do before a future state is proposed to key stakeholders is to hold a kickoff meeting to set expectations with the project team. A kickoff meeting is an important step in initiating a Salesforce project, as it helps to establish the project vision, goals, scope, roles, responsibilities, communication plan, and success criteria. A kickoff meeting also helps to build rapport and trust among the project team members, as well as identify any potential risks or issues that may affect the project delivery.
References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification- prep/project-initiation
NEW QUESTION # 177
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