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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Data Management and Quality15%- Data import and export
  • 1. Bulk data operations
  • 2. NPSP Data Import Tool vs Data Loader
- Duplicate management and data cleaning
  • 1. Data validation and governance
  • 2. Matching rules and deduplication
Solution Design and Implementation20%- Deployment and change management
  • 1. Testing and deployment strategies
  • 2. Governance and maintenance best practices
- Requirements gathering and solution design
  • 1. Aligning NPSP features with nonprofit needs
  • 2. Declarative vs custom development
Program and Service Delivery18%- Program Management Module (PMM)
  • 1. Participant tracking and outcomes
  • 2. Programs, engagements, and services
- Case management and client services
  • 1. Nonprofit Cloud Case Management integration
  • 2. Service delivery tracking
Reporting and Analytics5%- NPSP-specific reports and dashboards
  • 1. LYBUNT, SYBUNT, and giving reports
  • 2. Household and donor analytics
Fundraising and Donation Management22%- Donation and payment processing
  • 1. One-time and recurring donations
  • 2. Soft credits and matching gifts
  • 3. Payment gateway integration
- Gift management and acknowledgement
  • 1. Donation lifecycle tracking
  • 2. Receipting and acknowledgement processes
Nonprofit Success Pack Overview and Architecture15%- NPSP settings and configuration framework
  • 1. Package configuration options
  • 2. Global settings and customizations
- NPSP core components and data model
  • 1. Contact relationships and affiliations
  • 2. Household and account models
  • 3. NPSP object structure and relationships

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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions (Q136-Q141):

NEW QUESTION # 136
A nonprofit enters donation data both into Salesforce and an external accounting system to reconcile. This process is time-consuming.
What should the consultant recommend to reduce manual data entry and improve efficiency?

Answer: B

Explanation:
To reduce manual data entry and improve efficiency when entering donation data into both Salesforce and an external accounting system, the consultant should recommend using the Accounting Subledger:
Accounting Subledger:
The Accounting Subledger in NPSP provides a way to sync financial data between Salesforce and external accounting systems.
It ensures that donation data entered in Salesforce is automatically available for reconciliation and reporting in the accounting system.
Setting Up Accounting Subledger:
Install and configure the Accounting Subledger from the AppExchange.
Define the mapping between Salesforce donation records and the corresponding records in the accounting system.
Set up integration rules to automatically sync data based on predefined triggers and schedules.
Benefits:
Reduces manual data entry by automating the transfer of donation data.
Ensures data consistency and accuracy across systems.
Provides real-time visibility into financial data for better decision-making.
By using the Accounting Subledger, the nonprofit can streamline its data entry processes and improve overall efficiency.
Salesforce AppExchange: Accounting Subledger
Nonprofit Success Pack (NPSP) Documentation: Financial Management and Integration


NEW QUESTION # 137
A nonprofit organization is using Volunteers for Salesforce and wants its volunteers to be able to log their own volunteer hours.
Which two solutions should a consultant propose to meet this need? Choose 2 answers

Answer: C,D

Explanation:
To allow volunteers to log their own hours in Volunteers for Salesforce, the consultant should propose setting up the Volunteers Personal Site or adding a Log Volunteer Hours section on the nonprofit's website.
Volunteers Personal Site:
This site allows volunteers to log in and manage their hours directly within Salesforce.
Steps to Set Up:
Navigate to Setup > Sites.
Create a new site and configure it to use the Volunteers for Salesforce functionality.
Add the Volunteers Personal Site tab and configure the permissions.
Direct volunteers to use this site to log their hours.
Log Volunteer Hours Section on Website:
Create a section on the nonprofit's website where volunteers can log their hours.
Steps to Set Up:
Design a web form that captures the volunteer's job or shift and the hours worked.
Use Salesforce Web-to-Case or Web-to-Lead to capture this data and create records in Salesforce.
Direct volunteers to this section to submit their hours.
Both solutions provide a user-friendly way for volunteers to log their hours without requiring manual entry by staff.


NEW QUESTION # 138
A nonprofit receives many tribute gifts and wants to ensure that the person being honored by the gift consistently receives the proper soft credit.
How should the consultant advise them to configure this in NPSP?

Answer: A

Explanation:
https://trailhead.salesforce.com/en/content/learn/modules/opportunity-settings-in-nonprofit-success-pack/set-up-soft-credits-npsp
https://trailhead.salesforce.com/en/content/learn/modules/donation-soft-credit-management-with-nonprofit-success-pack/create-and-manage-soft-credits To ensure that the person being honored by a tribute gift consistently receives the proper soft credit, the nonprofit should set up Automatic Opportunity Contact Roles in NPSP and configure the Honoree role. This automation ensures that the honoree is always credited appropriately without manual intervention.
Steps:
Navigate to NPSP Settings > Donations > Automatic Opportunity Contact Roles.
Add a new Contact Role with the role type "Honoree."
Set the role to be automatically assigned to Opportunities that meet the criteria for tribute gifts.
Test the configuration by creating a new tribute gift and verifying that the Honoree Contact Role is correctly assigned.
Train staff on how to use the new setup to ensure consistency in data entry.
CertGod Nonprofit Cloud Consultant Guide: Advises on configuring Automatic Opportunity Contact Roles for managing soft credits in tribute gifts.
Salesforce Documentation on NPSP Automatic Opportunity Contact Roles: Provides instructions on setting up and managing contact roles for Opportunities.


NEW QUESTION # 139
A nonprofit has a large volume of data across multiple objects in Salesforce and external databases. The nonprofit needs to quickly query data across its systems to get insights on any device about the impact it is having.
Which solution should the consultant recommend?

Answer: B

Explanation:
To quickly query data across multiple systems and get insights on any device about the impact the nonprofit is having, the consultant should recommend:
CRM Analytics (formerly known as Tableau CRM or Einstein Analytics):
CRM Analytics allows for advanced data analysis, visualization, and reporting. It can integrate data from multiple Salesforce objects and external sources, providing comprehensive insights across systems. It is designed to work seamlessly on various devices, ensuring accessibility and usability.


NEW QUESTION # 140
The development director wants all users to only see Engagement Plans on Opportunity records for donations with an Amount greater than 10,000.
How should this be accomplished?

Answer: B

Explanation:
To ensure that users only see Engagement Plans on Opportunity records for donations with an Amount greater than 10,000, the consultant should use component visibility filters in Lightning. Here's the step-by-step process:
Add the Related List - Single Lightning Component:
On the Opportunity Lightning page, add the "Related List - Single" component and set it to display the Engagement Plans related list.
Component Visibility Filter:
Configure a visibility filter on the Related List component. Set the filter condition to check if the Opportunity Amount field is greater than 10,000.
This ensures that the Engagement Plans related list only appears on Opportunities where the amount exceeds the specified threshold.
Salesforce Lightning App Builder Documentation
Salesforce Component Visibility Filters Guide
These solutions provide detailed steps and references to effectively configure and troubleshoot Salesforce Nonprofit Cloud settings and features.


NEW QUESTION # 141
......

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