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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Contact policy and volume constraints13%- Contact governance
  • 1. Apply volume constraints
  • 2. Configure contact policies
  • 3. Control customer contact frequency
Decision strategies14%- Strategy design
  • 1. Test decision logic
  • 2. Build decision strategies
  • 3. Use predictive analytics
Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Adapt engagement strategies quickly
  • 2. Support business-driven changes
  • 3. Optimize customer experiences
Channels10%- Multi-channel engagement
  • 1. Outbound channel setup
  • 2. Web channel configuration
  • 3. Cross-channel engagement
Engagement policies15%- Customer engagement rules
  • 1. Customer journeys
  • 2. Create an engagement strategy
  • 3. Define customer engagement policies
Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Define the starting population
  • 2. Optimize the customer value in the contact center
  • 3. Optimize the next-best-action strategy
  • 4. Essentials of always-on outbound
  • 5. Customer engagement blueprint
AI and arbitration12%- Decision optimization
  • 1. Apply arbitration logic
  • 2. Prioritize actions
  • 3. Use AI in decisioning
Actions and treatments12%- Manage customer actions
  • 1. Define and manage customer actions
  • 2. Define an action for outbound
  • 3. Present a single offer on the web

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q53-Q58):

NEW QUESTION # 53
U+ BankT a retail bank, uses Pega Customer Decision Hub to manage various business changes throughout their operations The bank's team members need to understand which change request type to use tor different business scenarios they encounter Select each change request type on the left, and drag it to the matching scenario descriptions on the right:

Answer:

Explanation:


NEW QUESTION # 54
U+ Bank wants to offer a Gold credit card to customers who have an annual income of more than USD150000. What do you configure in the Next-Best-Action Designer to achieve this outcome7

Answer: A

Explanation:
An engagement policy condition is a rule that determines whether a customer is eligible, applicable, or suitable for an offer. You can use engagement policy conditions to filter customers based on their attributes or behaviors. In this case, the bank wants to offer a Gold credit card to customers who have an annual income of more than USD150000, so creating an engagement policy condition based on the income attribute is the best option. Verified References: [Pega Decisioning Consultant | Pega Academy]


NEW QUESTION # 55
You are a deaccessioning architect on a next-best-action project and are responsible for designing and implementing decision strategies. Select each component on the left and drag it to the correct requirement on the right.

Answer:

Explanation:


NEW QUESTION # 56
MyCo, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a deaccessioning architect, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

Answer: D

Explanation:
To test the visualization and the rendering of the email content, including replacing of the placeholders with customer information, you use a seed list from the Test email tab. A seed list is a predefined set of customers that you can use to test your email treatments before sending them to your target audience. You can select one or more customers from the seed list and send them a test email with your treatment. You can then verify how the email looks in their inbox and how the placeholders are replaced with their actual values. Verified References: [Pega Academy - Decisioning Consultant - Testing email treatments]


NEW QUESTION # 57
U+- Bank uses Next-Best-Action Designer to configure engagement policies for different customer segments.
A business user wants to create reusable policy conditions that can apply across multiple actions and campaigns. The user must understand when the save-to-library feature is available.
When is the save-to-library option unavailable for engagement policy conditions?

Answer: A


NEW QUESTION # 58
......

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