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SAP C-FSM-2601 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Mobile SAP Field Service Management Application	11% - 20%	- Accept, execute, and close service calls - Features and capabilities of mobile app
Topic 2: Planning and Dispatching	11% - 20%	- Create, assign, and manage service calls and resources - Features of planning and dispatching module
Topic 3: Analytics and Reports	<10%	- Access and use reporting tools - Generate and interpret reports for decision-making
Topic 4: Customer Self-Service	<8%	- Service request creation and execution - Self-service portal and process flow
Topic 5: Smartforms	8% - 12%	- Features and use cases of Smartforms - Create and manage Smartform templates
Topic 6: Crowd Workforce	<8%	- Concept and benefits of Crowd Service - Manage crowd workforce assignments
Topic 7: Master Data Management	<10%	- Create, maintain, and integrate master data - Components and data model of MDM
Topic 8: Integrations	<8%	- End-to-end integration scenarios - Integration with SAP and third-party systems
Topic 9: Architecture and Administration	11% - 20%	- Architectural components of SAP FSM - Company settings, permissions, and business rules configuration

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SAP Certified - SAP Field Service Management Sample Questions (Q57-Q62):

NEW QUESTION # 57
How can Master Data be created and maintained in FSM?
There are three correct answers.

A. By integration with back-end systems
B. By bulk upload with the Data Loader
C. Manually in the Master Data module

Answer: A,B,C

NEW QUESTION # 58
Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.

A. Smartforms and feedback (checklists)
B. Autoscheduling
C. Customer self service

Answer: A

NEW QUESTION # 59
Which of the following are ways that reports can be generated in SAP Field Service Management?
There are four correct answers.

A. Manually on the FSM web interface
B. Manually on a mobile device
C. Automatically by using an API call
D. Automatically by a business rule

Answer: A,B,C,D

NEW QUESTION # 60
What is the main difference between SAP Service and Asset Manager versus SAP Field Service Management?
Choose the correct answer.

A. SAP Field Service Management covers planning and dispatching as well as mobile execution, whereas SAP Service and Asset Manager covers only mobile execution.
B. SAP Service and Asset Manager covers planning and dispatching as well as mobile execution, whereas SAP Field Service Management covers only mobile execution.
C. SAP Field Service Management covers planning, whereas SAP Service and Asset Manager covers execution.

Answer: A

NEW QUESTION # 61
What are the key components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.

A. Business Marketing Strategy
B. Standardized Framework
C. New Customer Acquisition System
D. Integrated Toolchain
E. Expert Guidance

Answer: B,D,E

NEW QUESTION # 62
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