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ServiceNow CIS-PA Exam Syllabus Topics:

SectionObjectives
Topic 1: Platform Analytics Overview- Platform Analytics fundamentals
  • 1. Understand the value of Platform Analytics
  • 2. Identify Platform Analytics components
Topic 2: Data Collection and Configuration- Collect data
  • 1. Understand data retention
  • 2. Configure data collection
- Configure data sources
  • 1. Configure data source properties
  • 2. Identify available data sources
Topic 3: Reporting and Dashboards- Dashboards
  • 1. Use interactive filters
  • 2. Create and configure dashboards
- Reports
  • 1. Use report types and visualizations
  • 2. Create and configure reports
Topic 4: Performance Analytics- Data collection jobs
  • 1. Run and schedule data collection jobs
  • 2. Create data collection jobs
- Indicators and breakdowns
  • 1. Create and configure indicators
  • 2. Create and configure breakdowns
Topic 5: Analytics Hub- Analytics Hub features
  • 1. Understand Analytics Hub capabilities
  • 2. Use Analytics Hub for analysis

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ServiceNow Certified Implementation Specialist - Platform Analytics Sample Questions (Q15-Q20):

NEW QUESTION # 15
Which role allows forcreating and configuring Indicators, Breakdowns, and managing Data Collection?

Answer: B

Explanation:
ThePA Adminrole provides full administrative access to Platform Analytics. Users with this role cancreate and configure indicators, definebreakdowns and breakdown sources, managedata collection jobs, activate content packs, and administer analytics security and settings.
PA Contributors typically create content within limited scopes, while PA Power Users focus on analysis and dashboards rather than core configuration. The PA Data Collector role is limited to running data collection jobs. ServiceNow documentation clearly identifiesPA Adminas the role required for full analytics configuration and administration, making option B the correct answer.


NEW QUESTION # 16
What can you do in theDashboards moduleof theAnalytics Center?

Answer: A

Explanation:
TheDashboards modulein Analytics Center provides full lifecycle management forNext Experience Dashboards. Users with appropriate permissions cancreate, update, certify, share, and view dashboards from this module.
Certification is an important governance feature that marks dashboards as trusted and production-ready.
Sharing controls access, while update and creation enable continuous improvement. Viewing alone is insufficient for analytics governance. ServiceNow documentation clearly defines the Dashboards module as the central place for full dashboard management, making optionDthe correct answer.


NEW QUESTION # 17
How manySQL queriesare executed during a30-day historical collectionif all10 indicatorsin the historical collection share thesame daily indicator source?

Answer: B

Explanation:
Platform Analytics optimizes historical data collection by executingone query per indicator source per day, regardless of how many indicators reference that source. If 10 indicators share the same daily indicator source, the system executesonly one SQL query per day, not one per indicator.
Over a 30-day historical collection period, this results in30 SQL queries total. This optimization significantly reduces database load and improves performance. ServiceNow documentation explicitly highlights this behavior as a best-practice advantage of reusing indicator sources. Therefore, option C is the correct and documented answer.


NEW QUESTION # 18
Which method in ServiceNow can be used to calculate therate of performance per reporting periodusing time series aggregations?

Answer: A

Explanation:
The pa.getRate() method is used in Platform Analytics to calculaterates of performance over time, such as incidents resolved per day, requests closed per week, or changes per reporting period. This method works on time series dataand applies aggregation logic to derive a rate rather than a raw count or sum.
pa.getChange() is used to calculate the difference between two data points, not a rate. pa.getIndicator() retrieves indicator metadata and does not perform calculations. gs.getDuration() is a general-purpose GlideSystem utility for calculating durations and is unrelated to analytics time series processing. ServiceNow documentation clearly identifies pa.getRate() as the appropriate API for rate-based calculations using historical indicator scores, making option D the correct answer.


NEW QUESTION # 19
Which property indicates therecommended evaluation datefor a Target?

Answer: B

Explanation:
In Platform Analytics, aTargetdefines the desired performance level for an indicator. TheReview Date property specifies therecommended date to evaluate progresstoward that target. This date is used for governance and performance review purposes, helping stakeholders determine when to assess whether the indicator is trending appropriately toward its goal.
TheBaseline Datemarks the starting point for measurement, while theEnd Datedefines when the target expires or is no longer valid. TheImprovement Dateindicates when improvement efforts begin, not when performance should be evaluated. ServiceNow documentation clearly identifies the Review Date as the point in time when the target's effectiveness and achievement should be assessed, making option D the correct answer.


NEW QUESTION # 20
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